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Contact Centre Service Advisor Leeds - Full Time

Employer
Sky
Location
Leeds
Salary
£19750 - £20800 per annum
Closing date
25 May 2022

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Sector
Customer Service & Call Centres, Retail, Sales
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

Job Details

Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 11% bonus every year too.

 

It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office.

 

What you'll do:
- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
- Learn about our products and how to have great conversations with customers
- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
- Be part of a supportive, fun, and friendly customer service team
- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

 

What you'll bring:
- Brilliant listening skills
- A passion for problem solving
- An ability to empathise and understand customer needs
- A passion for delivering brilliant customer service

 

The Benefits:
There are reasons people can't stop talking about #LifeAtSky as there's something for everyone with our fantastic range of benefits:

 

Individual Lifestyle:
- Free Sky TV, along with discounted broadband, Sky Glass and mobile

Health and well being:
- Discounts on external gyms
- Cycle to work scheme
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options

Financial wellbeing:
- Sky pension plan and Life Assurance which gives you extra piece of mind

Share in the Company success:
- Annual sharesave scheme and long service awards

In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities.

 

Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

 

Where you'll work:
We're based in the heart of Leeds, just a few minutes' walk from Leeds train station. On site you'll have access to our subsidised canteen, pool table in our chill out areas, free tea and coffee, prayer room, bike storage, outdoor seating by the canal and shower facilities.

Company

Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile

Company info
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