About the role

Jaguar Land Rover Northampton are looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting in to the Aftersales Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

About You

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step.

The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers.

You will need to be a leader of people and an ambassador for the brand and dealer group. You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the customer at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department. You will also need a proven track record in customer experience/satisfaction measures.

Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team.

Ideally you will have brand experience, but this is not essential.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.