Our busy and diverse IT department is looking for a Business Systems Manager who will be responsible for our Business Requirements Process function in our Business Systems team, that resides in our IT Department at Sytner Group.

We're looking for a motivated and ambitious individual, who understands how outstanding technology solutions can make to our organisation in improving the customer journey.

The role will be aligned to software engineering, automation, and DMS functions from a business process perspective and will liaise with business leaders to ensure requirements are gathered and help report back the progress of these appropriately.

Responsibilities of the role
Facilitate the establishment of team structure and roles, hiring and on-boarding Analysts, and ensure adequate resource and talent allocation.
Manage colleague/team performance by setting objectives and performance metrics, and standards and conducting performance reviews.
Manage service requests and project progress.
Manage escalated project issues.
Ability to identify, manage, and resolve conflict while building successful business relationships across a range of stakeholder groups
Participate in planning and developing company-wide IT strategies.
Engage with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
Lead the development of feasibility studies, cost/benefit analyses, business case development, and risk assessments for various technology projects.
Perform use-case analysis to model the interactions between systems and users
Identify how business requirements may be supported by business systems
Document requirements as user stories with user acceptance criteria within Azure DevOps
Deliver on commitments, and work collaboratively within the Engineering team
Ability to identify business risks and provide solutions to mitigate them
Ability to communicate coherently to non-technically minded business stakeholders
Work with Software Engineering, Automation and DMS functions, using Agile framework, to progress solution delivery
Requirements of the role
Knowledge of current trends and innovations in technology infrastructure and computer software applications
Strong team leadership and development skills
Facilitation, negotiation and problem resolution skills
Strategic Thinking: Ability to prioritize and balance multiple tasks or projects.
Specific knowledge of business analysis methodologies and tools
Familiarity with business process improvement
 
WHAT WE ARE LOOKING FOR IN A BUSINESS SYSTEMS MANAGER
1. Assertiveness in steering decisions taken to meet business objectives.
2. Diplomacy and tact in dealing with groups of individuals with competing and conflicting viewpoints.
3. Coaching to ensure individuals become focused on meeting business objectives whilst realising their full potential.
4. Positive and unrelenting attitude to ensuring a high quality of the products delivered.
5. Empathy in understanding an individual's position in order to help them identify resolution.
6. Motivate colleagues to have fun in their work.
7. A desire to improve the quality of delivery whilst meeting deadlines in a fast-paced working environment.
8. Embrace and be positive towards changing demands.
9. Ability to solve problems quickly and understand the implications of decisions taken.
10. An individual who's able to commit to dates with our Software Delivery Manager and flag risks early.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.