We currently have an exciting opportunity to join the Transcomms Operations Team as an Application Support Engineer.

Responsible for supporting the Communications generated by the Customer Management System which underpins sales, service and fulfilment requests for Sky's customers, this is an excellent opportunity you to develop and share your knowledge and experience in a fast-paced collaborative team.

What you'll do:

• The role will cover the day-to-day operations and maintenance ensuring all support functions are performed to Sky's outstanding standards.
• Work in a team environment, supporting critical Production platforms.
• Lead fault resolution of incidents, taking critical issues from monitoring systems and colleagues within the business (in and out of hours).
• Ensure all maintenance procedures, software updates and upgrade activities are adhered to according to the specified Sky procedures and change practices.
• Deliver innovative technical solutions that will meet the business requirements of our partners - this will entail analysing, developing, testing and deploying the appropriate solution through the full development lifecycle.
• Have the opportunity to gain skills in all the areas that make up the overall platform, which comprises: In-house developed software, vendor products & third party services.

What you'll bring:

• Ability to understand sophisticated solutions and architecture.
• Comfortable with problem solving and resolve root cause working with development, support, infrastructure and operations teams as applicable and comfortable talking their language.
• Ability to multi-task under challenging and unexpected circumstances!
• Proficiency with SQL to run queries on enterprise grade database systems, eg Oracle.
• Experience of continuous integration build tool - Jenkins
• Experience with some of the following: Elasticsearch, Kibana, GitLab, Jenkins, AppDynamics, OpsView, Dynatrace etc.
• A background in technology, ideally software development within Java
• Superb communication and organisational skills.
• A proactive, positive attitude to deliver beyond customers' expectations.
• Have a strong passion to learn and develop new skills that will help further your career!

Our team focuses on technology strategy, design and delivery. From AI to 5G to Cloud, we work on the latest tech whilst building out our web presence and CRM systems for fixed and mobile networks. We're bold, proactive, forward-thinking and collaborative. Together, we're proud of the products and services we deliver for our customers.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package
• Private healthcare
• Discounted mobile and broadband

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working!

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.