The Role: Service Improvement Officers

Location: Stratford London or Sale Point in Manchester 

Contract Types: Permanent

Persona: Agile, 20% - 40% in the office

Salary: £31,625 - £39,908 depending on experience

Previous applicants need not apply

As part of the Housing Management Quality Assurance team and working as alongside an additional two Service Improvement Officers, you will be responsible for the end to end project management of a range of Service Improvement initiatives. You will place pride and passion into your work, and be accustomed to working within project management life-cycles. In addition to your ability to influence senior stakeholders, you will be passionate about ensuring L&Q provide exceptions Customer Service, and that the impact of our customers are considered in everything we do.

To be successful in this role, you will care passionately about the service we deliver to our residents. You will have extensive Project and Change Management experience, as well as a formal Project and/or Change Management qualification.

A strong ability to identify and manage a range of stakeholders at all levels is essential. You will be skilled in identifying change requirements, and translating these into measurable benefits to ensure the successful implementation of change within time, cost and/or quality constraints.

You will be a team player, and passionate about utilising the skills, experiences, abilities and potential of others to ensure that we achieve more as a collective. You will be innovative and passionate to include colleagues and residents in a change journey.

A fantastic communicator, you will have strong verbal and written communication skills that enable you to produce and deliver reports and presentations to a range of stakeholders at various levels.

Closing date for completed application: 20th May 2022 at 11.00pm 

To be placed in:  Internal and External

Interviews will be held via Teams on a date to be confirmed

Our commitments:

Covid 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Access to a full suite of benefits including 26 days holiday per year, annual bonus subject to business and individual performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.