Apprentice Service Desk Technician
- Employer
- QA
- Location
- Leeds
- Salary
- Negotiable
- Closing date
- 8 Jun 2022
View more
- Sector
- Technology & Digital, IT
- Hours
- Full Time
- Flexibility
- None
- Contract Type
- Permanent
Job Details
Apprentice IT Service Desk Engineer
Base Location: Leeds
Your responsibility will be to provide 1st line support to internal and external customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
Key Responsibilities
·Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues.
·Escalate incidents where required to 2nd and 3rd line teams.
·Display excellent customer service and maintain outstanding customer satisfaction levels
·Record end user identification information
·Record incident details with a high level of accuracy
·Carry out initial analysis on incidents and requests to assess appropriate next steps
·Prioritise, schedule and escalate incidents as and when required
Experience/ Skills
·IT-literate with skills in the use of Microsoft Office application such as Word, Outlook and Excel.
A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.s
Company
Established in 1985, our business has evolved into an all-encompassing organisation with Education at the heart of all we do.
Since the early years, we have diversified our client offering to become the UK’s number one Training provider and added another three award winning strings to our bow in Consulting, Higher Education and Apprenticeships.
We are proud to transform the performance of individuals and businesses through learning. Whether we’re supporting Trainee and Apprenticeship careers, working with our University partners to deliver quality Undergraduate and Masters Degrees, training professionals in cutting edge courses or working with our clients to consult and deliver against their business needs; what drives us to deliver the very best for our clients is underpinned by our values of commitment, service excellence and integrity.
Our teams of learning professionals are amongst the best in the world, each with extensive experience and a proven track record of delivering the skills that transform performance and ensure lasting benefits. And we don’t stop there. Everyone who joins us can take advantage of the training we offer to support their own career development by dedicating two days a year to their own learning.
Education, careers and business’ need to fill skills gaps to compete in an exciting ever-changing world is evolving - and nothing we do can work without a strong, diverse workforce behind us every step of the way. Our culture is our people. We are in a unique position to make a difference to the world of education, and we want you to be a part of our journey.
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