QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations

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At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.


To respond to incoming telephone calls in a timely and professional manner and the meeting and greeting of all visitors to site.
Responsible for day-to-day administration tasks within the centre, ensuring that a quality focus is reflected in the customer's experience at all times.
Responsible for the management of courseware within the venue, ensuring that the correct course material has been received for all events and classrooms have been prepared and set up to the required standard.
To provide a helpdesk service for lecturers and delegates ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved.
Responsible for ensuring that the training centre' facilities are clean, presentable and well maintained (working with external suppliers, Facilities Team and Training Centre Manager).
To understand QA's Health & Safety policy ensuring that all visitors, lecturers and delegates are provided with relevant Health & Safety information upon arrival.