Title: Income Officer - Early Arrears

Contract Type: Fixed Term Contracts available, Full Time

Location: Homeworking                                                                             

Salary:  Inside London  -  £23,281 per annum

             Outside London - £22,000 per annum 

Closing date for completed applications: 22nd May 2022          

Interviews will be held via MS Teams

*NB. The Official job title for this role is Early Arrears Intervention Officer as stated on the below role profile

PREVIOUS APPLICANTS NEED NOT APPLY

An exciting new team has been created within our busy and vibrant Income Collection Department. The Early Arrears Intervention Team will be responsible for providing excellent customer service and the recovery of both historic and new, early arrears.

We’re looking for people who are highly motivated, target driven who strive to meet and exceed KPI’s with a great ability to prioritise and manage your own time. You must have excellent communication skills, be able to work effectively both as part of a team and independently but most of all, have a real passion to make a difference and help our Customers.

If this sounds like you then don’t delay, we would love to hear from you.

Working & Operational Hours 

35 Hours per Week between 8am – 8pm 

May be required to work occasional Saturday mornings between 9am – 1pm

If you are interested in this role and have the experience required, then apply without delay!

Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However, if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date.

Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted.

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
 

Our commitments:

L&Q is one of the UK’s leading housing associations, managing over 97,000 homes across the capital and the South East, which hold an asset value of £23bn. By regenerating communities throughout the region and are set to become London’s largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 23^rd.

We continue to be dedicated to fulfilling our social mission to create places where people want to live and maintaining our financial strength.  

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 105,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.