About the role

Are you a customer care hero? Would you like a role in an exciting environment where looking after customers is at the heart of everything we do? A superb opportunity to join the growing Bodyshop team at Sytner Coventry BMW/MINI has arisen.

We are seeking a Bodyshop Customer Care Advisor to join our friendly, hardworking aftersales team. If you have a positive, "can do" attitude, take pride in the quality of your work and thrive on delivering first class customer care in a fast-paced environment, then Sytner Coventry Bodyshop may be the place for you.

Experience in the automotive industry is not essential, what's more important is your ability to give our customers the care and attention they need whilst their car is with us for accident damage repairs.

About You

You will have an organised approach to your work and a genuine desire to provide customers with a fantastic level of service. You will be able to handle front of house activities, including seeing customers in and out, keeping them updated by telephone or email and invoicing completed work (with training).

You will be a team player, able to respond to the needs of the business and our customers. You should be able to operate at a professional standard in keeping with the prestige brands we represent.

Ideally you will be used to busy environment, with good time management skills and the ability to work well under pressure. A quantity of the work we do involves preparing BMW and MINI Approved Used Cars for sale, so good working relationships departments is something we value.

The department operates to targets and we are looking for somebody who enjoys the challenge of reaching a goal every month, but can balance this with a genuine desire to fulfil customers' needs and impress them with our service levels.

Training on our systems and processes will be provided in-house, and ongoing development opportunities such as manufacturer training and qualifications could also be available.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.