Our client is looking for someone to join their excellent Member Services Team. The Member Services Team is available for their members 8am - 10pm. Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience.

What you'll do:

- Using systems to answer email, phone & Live Chat queries

- Prompt attention to queries and comments made via social media

- Answering general technical queries about the website and mobile app

- Answering queries regarding customer statements and financial activity

- Administrative tasks (monitoring risk alerts, one-off tasks etc.)

- Support Member Services Management

- Customer callbacks

- Responding to Social Media contacts in Facebook & Twitter & Instagram

What we're looking for:
- Strong written and verbal skills
- Ability to work independently
- Excellent phone manner essential
- Ability to be flexible in a role
- Ability to be flexible with hours
- Excellent organisational skills
- Happy working in a committed, busy, team environment
- Good technical skills - happy to learn new systems
- Working knowledge of Excel & Word

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks "how can I help" and then "how can we make this better", shows perseverance on long-term goals, and generally goes above and beyond in their work.

Performance related reward scheme - we are hot on keeping you incentivised and motivated whilst appreciating you also with rewards ranging from GBP500 to GBP1,000 based on 3 months consecutive results.

What we are offering:
- 30 days of holiday (including all but 3 public hols).
- Your Birthday Day off
- Excellent Induction with ongoing learning and development throughout your career
- Free tea, coffee and loads of fruit
- Access to 'salary sacrifice' benefits such as Cycle to Work scheme and Workplace Pension
- Helpful and collaborative team where your ideas are welcomed
- Great Company days out, incentives such as our legendary Christmas parties and Company meet up!
- Long Service awards - 3 years and 5 years
- Family-Friendly leave policies
- Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership
- Workplace pension scheme
- Flu Jab
- Death in service - 4x your annual salary from month 1
- Enhanced maternity leave - 20 weeks full basic pay after 2 years' service and 26 weeks full basic pay after 3 years' service
- Paternity leave - 2 weeks full basic pay from month 1, and 4 weeks full basic pay after probation
- Westfield Cash Health Plan* (for you and your children) ??? GBP100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as anyone or combination of treatments you or your dependent children
- GBP100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki And Sports Massage. Can be used as any one or a combination of treatments
??? For you and you dependent children
??? GBP150 pa* optical fees each
??? GBP375 pa* consultation fees each
??? GBP100 pa* dental fees each
- Westfield surgery plan after 3 years' service
- Westfield Rewards (receive discounts at over 600 retailers)
- Mental health platform - Open up
- 5 days annual leave carry over

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview