Title: Lettings and Rehousing Assistant's - West
Contract Type: 12 month FTC
Location: West Ham Lane, Stratford
Persona: Agile                                                                                 
Salary: £22,625 per annum                                                                               
Closing date for completed applications: 1st June at 11.00pm     

Interviews to be held on a date to be confirmed 

Would you like to join our Lettings and Rehousing Service as a Lettings and Rehousing Assistant? This is an exciting opportunity for any individual who is a team player and leads each interaction with the customer at the forefront.

As a Lettings & Rehousing Assistant, you will be responsible for supporting the delivery of a responsive, efficient, agile, high quality and customer focused Lettings and Rehousing service. Supporting robust performance against all KPIs and targets, you will provide strong administrative support and respond to enquiries from residents at first point of contact.

To be successful in this role, you will have exceptional customer service skills and an ability to communicate at all levels. You will be resourceful and supportive when dealing with resident requests, have a drive to do the right thing and a willingness to work hard, get things done and learn fast.

Key responsibilities:

• Provide a flexible support service for Lettings and Rehousing Officers
• Complete transactional requests at quality and pace, such as: mutual exchanges, setting up accounts, processing medical information, verifying documents, raising purchase orders, advertising properties 
• Respond to enquiries at the first point of contact either face to face, by phone, digitally or by letter, always providing excellent customer service
• Complete administrative activities such as: minute taking, mail merges, updating and refreshing customer data, processing customer surveys and questionnaires

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay as we reserve the right to close this advert early.                 

Car owner/driver essential

Closing date for completed application: 1st June 2022 at 11.00pm

To be placed in: Internal and External 

Interviews will be held via Teams on a date to be confirmed.

Our commitments:

Coronavirus: L&Q follow current COVID guidelines. If you require any adjustments or support, please email [email protected]

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

L&Q is a regulated charitable housing association. At L&Q we believe passionately that people's health, security and happiness depend on where they live We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

Our vision is that everyone deserves a quality home that provides them with the opportunity to live a better life. This echoes our purpose to provide homes and neighbourhoods everyone can be proud of. We will do this by delivering safe, high quality homes, services and support for all of our residents.