Fund Charges Manager, Platform Investments

24 May 2022
05 Jun 2022
Full Time
Contract Type

At Lloyds Banking Group, we're motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.

With over five million customers, and having celebrated our 200th anniversary in 2015, Scottish Widows is one of the UK's most trusted Life, Pensions and Investments providers. We want to ensure this success continues and grows, and in Insurance we contribute to this success by providing critical services to our customers and supporting them with their Insurance needs, whilst ensuring the customer is at the heart of our business.

Scottish Widows is one the largest UK fund managers with c.£152 billion (30 June 2021) of customer funds under management / administration. The customer fund range includes regulated funds, life and pension funds, external fund links and the Workplace Savings Fund Platform has also introduced a tailored blended fund service.

Joining our Platform Investment team, The Fund Charges Manager will be responsible for the collation, verification and oversight of fund charging information for workplace schemes; and for calculating blended fund charges for our strategic partners. This role involves end-to-end ownership of fund charges, based on agreed charging principles and input from other key partners.

Some of the activities you'll be involved in are:

  • Responsible for the application of fund charges principles determined by the technical pricing team and the appropriate application and maintenance of 3rd party fund charges

  • Calculate and maintain charges for blended funds for strategic partners

  • Working with Investment Operations, ensure that fund charges are accurately and robustly maintained in the central source and reconciled with relevant external records held on our platform and with our investment administrator

  • Identify, resolve and/or raise, where required, any non-standard charging scenarios / calculations

  • Provide expert input to specific processes required to maintain tailored arrangements for particular schemes and/or EBCs

  • Maintain robust records of inputs and outputs to charges calculations

  • Provide relevant charges management information to support commercial decisions

  • Participate as directed in project work relating to workplace business

  • Fund Charges processes and procedures are developed and maintained

  • Provide responses for investment queries involving fund charges

  • Build and maintain customer training material and self service FAQs around fund charges

We're looking for people with the following skills and experience:

  • Strong written and spoken communication skills are important

  • Attention to detail and accuracy, particularly in a numerical context working to often tight timescales

  • Focus on problem solving and decision making, exercising good judgement

  • A great teammate, with willingness to contribute to team objectives and adapt in a dynamic environment

  • Strong partner management and communication skills in an investment context. Ability to interpret and communicate investment concepts in an accessible manner

  • Experience in a related investment product or proposition management role. Knowledge of pension industry and investment process

Location and Ways of Working

Our team works out of our Edinburgh, Bristol and Gloucester hubs therefore we'll need you to be based a commutable distance from one of these areas. We work in a hybrid model, splitting our time between the office and working from home.

We'll give you a broad remuneration package which includes:

  • A generous pension contribution

  • 30 days leave plus bank holidays

  • A flex cash pot you can adjust to suit your lifestyle

  • Private Health Cover

  • Share schemes

In return for your expertise, your ongoing personal and professional development will be supported. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. Our customers' experience and success starts with yours.

We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible.

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