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Receptionist Part-Time

Employer
Confidential
Location
Birmingham
Salary
11000.00 - 11000.00 GBP Annual
Closing date
7 Jun 2022

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Purpose:

Receptionist will be primarily responsible for the delivery of the Customer Service experience at Bournville place, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional, and lasting impression. The individual will assist the Facilities Manager to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role.

Duties:

Act as a friendly and approachable first point of contact for general day to day reception duties including meeting rooms, post room, visitors, etc.

Reception management including switchboard, parking requests, visitor booking, taxi requests, other customer enquiries.

Provide an exceptional Customer Service experience to Bournville Place employees and their guests, acting as a single point of contact for all enquiries they may have.

Ensure guests are greeted & welcomed courteously and their needs are always anticipated.

Answer switchboard calls with a warm voice tone in a courteous and friendly manner.

Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident Mondelez visitors

Ability to confidently use Microsoft Office to monitor mailboxes and to produce spreadsheets, graphs for reporting purposes (car parking & visitors)

Support & compiling employee inductions: proving a general induction pack which includes request forms for security ID pass and car park badge.

Ensure that all absences from the reception desk are managed so that the desk is never left unattended.

To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.

Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

To support all FM functionality and responsibilities in Facilities areas as directed by the Facilities Manager and assist with ad hoc administrative duties as required.

Support with all internal departments to help coordinate internal/external events, including large on or off-site meetings.

Support Helpdesk Administrator and oversee during holiday and sickness: Log Service Requests (SR'S) from client, Log all Work Orders (WO's),

Meeting room first response for IT client issues & booking of meeting rooms only.

EHS. Reporting of workplace hazards, creating & presenting quarterly toolbox talks, Fire Warden Duties. Reporting of 1 Unsafe Act & 1 Unsafe Condition per month

Work flexible hours to site requirements 20 hours per week (normal working hours between 08:00 - 18.00) which will be advised by the Manager.

Experience & Knowledge

Experience in a customer-facing role

Ability to prioritise workloads effectively to ensure that tight deadlines are met, and actions are followed through to successful completion.

Proficient with MS Office (Word, Excel, Outlook, and PowerPoint)

Experience of using Lync (switchboard system) is desirable.

Skills and Behaviour

Excellent communication skills (written & verbal)

Excellent organisational skills with good attention to detail

Excellent customer service

Able to work both independently and as part of a team

Ability to work methodically and accurately

Flexible and able to prioritise a changing workload

Understanding of how to treat confidential information

Calm manner in dealing with difficult situations

Professional, trustworthy, organised, and adaptable self-motivation with a 'can do' attitude and positive outlook

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