Customer Service Advisor

Recruiter
The AA
Location
Newcastle Upon Tyne, Tyne and Wear
Salary
£20,100
Posted
25 May 2022
Closes
26 May 2022
Ref
CCRI00790
Hours
Full Time
Flexibility
None
Contract Type
Permanent

This is the job

You’ll be working in a fast-paced environment taking inbound calls from new and existing customers about our products and services. Once you have completed your training, you’ll take a variety of calls, from general queries about an existing policy, to a new enquiry from someone looking to join, or a customer wanting to discuss their membership renewal. No matter what the call, you’ll play a key part in delivering a first-class customer service experience for all of our customers.

Our award-winning Newcastle office is our centre of excellence for Customer Operations, dealing with around 11,000 customers calls, webchats and emails each day. And we can’t wait for you to be a part of it!

What will I be doing?

  • Dealing with inbound queries in a fast-paced customer focused business
  • Maintaining the accuracy of data kept on file
  • Identifying a need for and promoting additional products and services
  • Maintaining a professional image in every interaction
  • Working towards performance & quality KPIs in an FCA regulated environment
  • Contributing to your team, reporting into your team leader to help achieve the businesses commercial and customer service goals

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