Returner Programme: Customer Proposition and Innovation Manager

London, Cardiff, Chester
£52,912 - £66,140
25 May 2022
15 Jun 2022
Full Time
Contract Type
Returner Programmes

Job Description Summary

We are looking for a someone with a passion for creating engaging products that put our customers at the heart of our proposition

So if that sounds like you and you’ve taken a career break for at least 18 months then you’re eligible to apply for this Returners role.

As a team we are hugely flexible, offering a hybrid working model which balances working from home with team collaboration days in one of our hubs – Chester, Stockport, Cardiff, London & Leeds.


Job Description

Why the Lloyds Banking Group Returners Programme?

Unlike with some other Returner Programmes, this is the offer of a permanent role in a supportive working environment from day one. Since our award winning programme was launched eight years ago, we’ve hired more than 120 passionate professionals back into leadership roles.


We expect this role to work in a hybrid way, flexing between working from home and a local office. We recognise that in order to attract the best people we need to be flexible – that ‘normal’ office hours aren’t always doable! Whilst we can’t accommodate every flexible working request, we're happy to be asked.


We welcome our Returners into Teams where we are committed to help building your workplace expertise. We’ll also provide a 16-week programme of additional wrap-around support crafted to restore skills and help you step back into your career. Just search ‘Lloyds Banking Group Returners Programme’ to find out more


Purpose of the Role

We have an exciting opportunity for a Customer Proposition and Innovation Manager to join the Personal Loans team within our Consumer Lending Division. As the UK’s leading provider of personal loans we serve over 1m customers and hold £8.5bn in unsecured loan balances.  We’ve strong growth ambitions with significant investment available to innovate and expand our customer proposition.


Our purpose is to meet the borrowing needs of customers, responsibly and sustainably, via compelling loan propositions and an amazing customer experience. Every day we enable our customers to purchase vehicles, make home improvements and consolidate affordable borrowing. 


What’s involved in this role?

  • You’ll design compelling customer propositions for specific customer segments

  • You’ll identify opportunities to improve the customer experience and product application journey

  • You’ll forecast commercial outcomes and ensure decisions go through the required product governance

  • You’ll work collaboratively with our business partners to optimise marketing, implement journey changes, ensuring we operate within conduct and credit risk appetite

  • You’ll monitor and assess the commercial performance of the loans business


We’d love to see a number of the below aspects in your background

  • The ability to undertake detailed financial analysis

  • A broad knowledge of our product offering as well as the wider market. An understanding of customer, market, conduct, regulatory and competitor trends would be beneficial

  • Experience of working collaboratively and openly with risk and conduct partners


What we want to see in your style

You enjoy exploring data, love to consider the detail and are inquisitive in nature. You use your analytical thinking and problem solving to get to the source of the issue.


You’re big on collaborating and are quick to establish and build communities of meaningful relationships, positively influencing across our Division and beyond.


You love to learn. You’ll continuously look at ways to develop your skills and enjoy finding new ways of doing things with the passion to suggest and explore ideas that help us improve and innovate!


And you'll also have a gift for clear communication to explain findings, getting the balance right between providing detail and keeping it simple. This may be in written reports or as a verbal presentation.


What we’ll give you in return

This role is permanent with a regular salary and access to wide range of flexible benefits including private medical care and holiday buying.


We'll help you get up to speed quickly and provide you with challenges that make a difference to real lives; a positive opportunity to work alongside committed people who care about our customers.


We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.


So if you're ready to dust off those hard-won skills then apply today and see where the programme will take you...we'd love to hear from you.


Please send us a copy of your CV with a covering letter highlighting the skills and experience you’ll bring to the role alongside details of your career break. Good luck!


At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.


We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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