Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team.

The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.

Daily duties and responsibilities:

• Outbound calls to chase for progress updates
• Providing quality administrative support with good attention to detail
• Assisting clients via e-mail
• To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements
• Processing email and post queries received into the team as required
• Completing general administration duties
• Ensuring all new instructions are entered on the system accurately
• Chasing of reports and invoices via telephone, fax and letter
• Maintaining accurate data records, using Microsoft Office and in-house systems
• Filing, faxing and sending out written correspondence

Whether it's from retail, hospitality or any other customer-facing setting that you come from, we are looking to speak to candidates who have a fantastic work ethic and can demonstrate excellent customer service & PC skills!

Our client is looking for someone to do a minimum of 25 hours a week, exact hours to be discussed at interview stage.

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