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Customer Success Leader - Part Time

Employer
McLEAR
Location
Richmond, West London
Salary
£12/hour
Closing date
30 Jun 2022

Hours of Work - Monday, Tuesday, Thursday 10am -14:00pm, Wednesday and Friday 12.30-16:30. Office based in Richmond – We are flexible within the team.

Company description 

McLEAR is the leading wearable technology company for fashionable payments and  security globally. The inventor of the Smart Ring, McLEAR has delivered hundred’s &  thousands of smart payment Rings worldwide. McLEAR works in partnership with  leading financial and technology leaders like Visa, Thales, and Infineon. 

Who we’re looking for? 

We’re looking for someone with a bright attitude, who is keen to learn new skills with energy and enthusiasm and a desire to help solve problems creatively and efficiently. Working with pace and demonstrating excellent attention to detail to learn and meet  the customer success standards. 

The Role 

You’ll be a member of our Customer Success team, reporting directly to SVP Customer  Success Team Leader and supported by a team of payment and Fintech experts. You  may have to work alone once trained, so you’ll need to be self-motivated and can work effectively whilst collaborating with colleagues across the business, based in the  UK and globally. 

No day is ever the same, you’ll quickly develop a comprehensive understanding of  everything that goes into delivering the McLEAR Payment Ring and you will hopefully  learn to understand what our customers want and how to deliver it. 

• Well above minimum wage. 

• 6 Month Probation Period

Daily Tasks: (Not be limited to) 

Fulfilment 

• Process returned stock 

• Issue Rings 

Customer Success 

• Respond to all incoming customer enquiries and support calls via Zendesk and  other channels 

• Maintain clear records within Zendesk and follow standard processes for  handling enquiries 

• Promptly handle enquiries and provide solutions to complaints within timeframes • Assist with account oversight 

General 

• Provide support and cover for planned and emergency team member absences • Be flexible in supporting the team to deliver on the tasks and requirements placed  upon them 

• Maintain good records across all systems 

Office Management 

• Monitor levels of office essentials, including kitchen perishables, bathroom items,  stationery, and despatch items. Order replacement items in good time. • Receive guests 

• Receive deliveries and manage despatch 

• Liaise with maintenance suppliers 

 

Experience in any of these areas would be a benefit: 

• Customer Services  

• Financial Services  

• Fintech  

• Office Administration  

 

Soft Skills 

• Excellent problem-solving skills 

• Ability to work in a small team 

• Enthusiastic 

• Self-motivated 

• Eager to learn new skills

 

Benefits include: 

• A McLEAR Smart Ring 

• Opportunity to learn new skills 

• Opportunity to work alongside industry professionals 

• Opportunity to progress to full time 

• Opportunity to move within the business  

• Generous holiday entitlement  

How to apply

Please send your CV and a cover letter by clicking 'apply now'. 

We want to hear about why you the role appeals to you, any relevant previous  experience you may have, what benefits you may bring to the role and what you think  you can bring to the team.

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