Commercial Trading Manager - Voice

27 May 2022
26 Jun 2022
Full Time
Contract Type

As a Trading Manager, you will be responsible for delivering in quarter performance targets. You will need to understand all commercial KPIs across your routes to market, provide insights into performance and create ideas and recommendations to optimise P&L performance.

You will need to be a strong collaborator with Trading, Product and Commercial teams, Contact Centre Operations and Finance as well as have strong communication skills and able to present to and influence decision making at Head of Department, Director and MD level.

What you'll do:
  • Deliver consistent, quality analysis daily / weekly across your route to market to understand factors that positively and negatively impact in quarter Product performance; working closely with Commercial, Trading Performance and Contact Centre Operations to ensure delivery of appropriate recovery or improvement plans.
  • Find innovate ways for us to drive performance across our Products and routes to market by understanding levers to improve performance.
  • Work closely with our Contact Centre Operations to bring together qualitative and quantitative analysis with a bigger picture lens.
  • Manage end to end Product view of routes to market across a number of sites and products
  • Proactively influence the planning process, for a quarter out, feeding in route to market nuances and considerations
  • Provide quarterly wash ups of Trading Performance
  • End to end ownership of route to market planning
  • Identifying / understanding Headroom opportunity within the products in the routes to market
  • Influencing and contribute towards setting the overall strategy
  • Build strong relationships with stakeholders across the matrix based on collaboration, trust and delivery
What you'll bring:
  • Deep understanding of data with the ability to link quantitative and qualitative inputs to produce actionable insights and recommendations.
  • Ability to mine data sets to create reusable views and forecast modelling to build business cases. Advance Excel skills are essential. Tableau skills would be advantageous.
  • Credible communicator and able to present work to the route to market to the Head of Trading, with excellent presentation skills (written and verbal). Ability to link quantitative and qualitative inputs to create meaningful storytelling in PowerPoint with a clear layout that conveys a concise story.
  • Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set. In a high profile, pressurised environment
  • Able to work across a matrix organisation with the product owners, trading functions and Contact Centre Operations ensure the Sky leadership team makes informed and timely trading decisions

Team Overview:

We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future!

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

Where you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working!

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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