Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Finance Office

Inmarsat’s Chief Finance Office (CFO) processes millions of transactions a month that enable us to interact efficiently with our suppliers, customers, trading partners and regulators. We make sure that the Company is properly funded and well controlled, that our taxes are paid and that shareholders and banks continue to support our plans. Our commercial teams help ensure that the business takes sound decisions through robust planning, careful pricing, sound contracts, skilled procurement and rigorous evaluation of every major business decision.

Job Description

Primary role purpose:

The primary purpose of this role is to effectively lead the Billing Disputes team to deliver operational and performance excellence, optimizing resources to ensure all key targets and objectives are met, ensuring ‘right first-time’ processes are adopted; to provide high quality, timely, and well delivered reporting and analysis for both Billing Disputes and Billing Customer Service which is insightful and supports the Manager of Billing Disputes and Customer Care with decision making.

Key Responsibilities:

• Oversee day to day activities of team members and monitor work assignments to ensure all resources are utilized efficiently
• Train and coach team members to support their personal development and departmental KPIs
• Conduct performance reviews
• In collaboration with SMEs and other stakeholders, analyse and identify continuous improvement opportunities
• Act as a primary escalation point for operational issues in the team
• Preparation of management reports as well as development and maintenance of tableau dashboards
• Analyse large volumes of data from multiple sources and in varying formats to generate valuable insights, prepare comprehensive reporting, reconciliations, and trend analysis
• Proactively communicate trends and internal and external pain points based on data analysis
• Effectively engage with stakeholders and collaborate with cross-functional teams to help drive root cause analysis and mitigation of errors sources
• Review and approve customer credit notes in accordance with the Inmarsat Authorizations Policy (“IAP”).  Periodically review and recommend changes to the IAP to enable the efficient and effective resolution of customer disputes in a properly controlled manner

Qualifications

Essential Knowledge and Skills:

• Strong people skills, confident and comfortable at engaging collaboratively in an intellectual and multinational environment at all levels. Strong verbal and written communications skills
• Experience in leading small teams and managing people
• Ability to handle confidential and sensitive information in a professional manner
• Effective task delegation and follow-up
• Superior analytical skills and the ability to work with large volumes of data and translate this into meaningful value-add end user analysis
• Strong work ethic and ability to work independently with passion for excellence and innovation
• Ability to effectively manage various projects while adhering to deadlines
• In depth and demonstrable knowledge of analytical software, Excel, MS Office, Tableau, Alteryx and other Analytics and Automation Tools

Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – Providing a unique value to our customers
• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do