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Behavioural Scientist

Employer
Lloyds Banking Group
Location
London
Salary
£61176 - £80000 per annum
Closing date
2 Jul 2022

Job Details

***This role is London based and the base salary banding for this role is £61,000pa - £80,000pa plus the benefits listed below***

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years

Our goal is to transform the experience for customers and colleagues through digitisation, data and analytics-driven approaches. A strong understanding of customer behaviour plays a crucial role in this transformation.

Want to hear more?

Our Behavioural Science group are a small but diverse team embedded within the bank's Data Science team. We focus on decision-making and behaviours, knowledge of state-of-the art behavioural insights and rigorous quantitative research methods, to add customer value and resolve business problems.

We're creating vast data lakes to understand how our customers behave and what they demand, and are establishing environments to refine our solutions through live experiments. All of this enables us to meet the personalised banking needs of an increasingly digital society. We've set up a dedicated multi-disciplinary team of Behavioural Scientists that combines behavioural insights with data, in order to create entirely new opportunities for our customers and colleagues.

What you'll work on.

While you'll be able to shape the role according to your core expertise, strengths and interests, your role will involve the following:

  • You'll provide thought leadership and champion behavioural insights to help different business areas improve their understanding of our customers' activity and decision-making - especially in support of new digital and offline customer experiences.

  • Working across various Group Transformation programmes, you'll design and test behaviourally-informed solutions to major challenges based by the bank, in order to transform experiences and deliver tangible benefits to our customers and colleagues.

  • You'll contribute to building reusable knowledge, processes and methodologies within the Behavioural Science team to help drive the team's efficiency, scope and growth.

  • As an advisor to a wide range of colleagues, you'll lead on the presentation of a diverse range of behavioural research and findings to support key business decision-makers.

  • You'll partner with academic collaborators from leading global institutions to help build the team's profile and demonstrate the impact of our Behavioural Science work in and beyond the bank

  • You'll work as a part of a diverse team, with colleagues from different backgrounds and wide areas of expertise. You'll be able to understand other people's perspectives and weigh a diverse range of opinions to achieve the best outcomes.

About you.

You'll have some practical experience of applying Behavioural Science approaches in a commercial or government organisation or you're (or soon to be) PhD qualified in Psychology, Behavioural Science or closely related discipline with an interest in applying your experience to the commercial context

Additionally we'll expect you to bring:

  • A creative and entrepreneurial mind-set.

  • Strong understanding of the behavioural science literature based on professional exposure or academic study, for example psychology, behavioural economics, judgement and decision-making or consumer behaviour.

  • Proven and relevant experience applying behavioural insights and testing solutions to solve real-world problems, in business, public sector or academia.

  • The ability to clearly explain behavioural science concepts to non-specialist audiences.

  • Strong knowledge of quantitative research methods and statistical techniques as applied in the social sciences.

  • An understanding of ethical and regulatory expectations in financial markets and an awareness of previous examples where these expectations have not been successfully met.

Other valuable skills you may bring:

  • Experience working within retail financial services, or alternatively another market with a substantial focus on retail customer behaviours.

  • Practical experience running large and impactful quantitative experiments, such as using digital A/B testing, personalisation and analytics platforms.

  • Experience affecting organisation change around a new finding, idea or initiative, building customer support and driving awareness amongst colleagues.

  • Personal resilience, problem solving and business development skills in a large, matrix commercial environment.

  • Strong presentation skills.

You'd be joining a leading digital organisation with an unprecedented level of investment into change and with a substantial career potential, as we look to grow its Behavioural Science practice.

What will you get in return?

You'd also get a benefits package that includes;

  • A performance related bonus

  • Generous pension contribution

  • 30 Days leave plus bank holidays

  • A flexible cash pot (4% of base salary) to spend on benefits

  • Private health cover

  • Wider corporate benefits and perks

As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if you possess the skills we're seeking then get in touch, we'd love to hear from you.

Together we make it possible.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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