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End to End Process Lead

Employer
Inmarsat
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
19 Jul 2022

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Sector
Business & Consultancy, IT
Hours
Full Time
Flexibility
None
Contract Type
Permanent

Job Details

Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Job Description

Primary role purpose:

Partner with Operational Executives & Leaders to develop and execute an end to end Process Strategy that balances the delivery of a portfolio of initiatives that improve the effectiveness, efficiency and control of end:end processes / services with building an appropriate level of end:end process ownership & governance.

Responsibilities and Accountabilities:

  • Engage Process Owners & stakeholders to create an end:end process vision and strategy to which improvement initiatives are aligned to
  • Partner with operational Executives and Leaders to develop and sustain end:end process/value stream results
  • Collaborate with Process Owners and other stakeholders to ensure robust dashboards for applicable processes provide visibility to process performance and total cost to serve
  • Bring an external perspective to your end:end process / value stream to ensure effective benchmarking to best in class
  • Lead & support the implementation of a Process Ownership Framework for the process/value stream you support
  • Engage Process Owners & stakeholders in an End:End Process Working Group (where appropriate) to coordinate end:end process improvement activities (Efficiency, Effectiveness & Control)
  • Ensure there is a single version of the truth of your End to End Process maintained in the Process Repository
  • Support the Process Governance process to ensure all process changes are subject to impact assessment and reflected in the JLP Process repository.
  • Engage with the Process Owners, Executive & Leadership Community to pro-actively identify, prioritise and structure a portfolio of improvement initiatives (annual and BAU rolling prioritisation) – this includes identifying the appropriate improvement vehicle (i.e. Robotic Process Automation, Continuous Improvement, ERP systems driven change, etc.)
  • Ensure alignment & coordination of process improvement initiatives from large scale process transformation through to local CI
  • Ensure the quality delivery of the improvement portfolio with respect to benefits realisation, effective utilisation of the appropriate improvement methodology and sustaining the improvements
  • As End:end process lead you will oversee process design in large scale projects & programmes that have an impact on your end:end process / value stream
  • Collaborate with PMO / Change and IT teams to support the delivery of projects within your end:end process / value stream
  • Effectively facilitate workshops that engage attendees to deliver specified outcomes to a robust and established toolset 

Qualifications

Essential Skills and Experience:

  • Bachelor’s degree in relevant field
  • Lean / Process certification – Certified Black Belt
  • Experience of running Six Sigma transformation projects
  • Functional knowledge relevant to the end:end process / service you support with practical project experience
  • Proven track record in owning and driving efficiencies in end to end processes
  • Hands on experience of process change

Desirable:

  • Functional / specialist certification in the end:end process/value stream you support
  • Experience deploying CI in:
    • a service environment
    • a head office environment
  • Experience within the telecommunications industry

Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

  • Customer – Providing a unique value to our customers
  • Accountability – taking ownership, getting results and keeping our promises
  • Respect – collaborating, embracing diversity and valuing differences
  • Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do

Company

Inmarsat has been at the forefront of global mobile satellite communications for over forty years and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

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