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Customer Service Ambassador

Employer
Confidential
Location
London
Salary
Competitive
Closing date
18 Jul 2022

View more

Job Title: Customer Service Ambassador

Job Location: Heathrow Airport

Job Types: Full-time, Part-Time , Temporary Contract

Shifts: 5am-2300pm, 4 on 2 off

Salary: GBP11.05 per hour

Job description

Background:
We are currently recruiting for Customer Service Ambassadors at Heathrow Airport.
We are looking for people who have something extra special, a genuine passion for delivering legendary service.
Heathrow Airport is a busy, multi-tasking environment, and the hours can be long, so you must be happy to be working on your feet and have lots of energy and the ability to work at pace.
We expect our Passenger Ambassadors to be proactive, constantly looking for opportunities to assist passengers without being asked - look for that question mark on their faces and anticipate their potential needs before they approach you!
We look for people who enjoy helping others and who are naturally happy, smiley people!

Purpose:
As a Heathrow Ambassador Team member, you will be responsible for assisting passengers at key stages in their journey at Heathrow.

Key responsibilities :

Arrive at work in a timely manner, ensuring you use hand clock, sign in, dressed in full uniform and you are well presented at all times;

Work collaboratively with the Airport teams, Airline on Duty teams,

Communicate with your Team Leader or Supervisor regarding any potential problems which may be encountered within the operation

Ensure proper checks are conducted on your equipment and return all tablets at the end of the shift

Record any health or safety incidents and ensure all relevant parties are informed

Be fully aware of all our customer requirements and the various methodologies used

Assist in resolving passenger queries and complaints as required, record positive or negative feedback or comments in writing;- always communicate to Team Leader or Supervisor any feedback which is received either way

Ensure that all necessary updates and other information are passed on to colleagues

Ensure the Team Leader or Supervisor are kept fully updated on all correspondence and daily activities - always provide a Hand-over at the end of the shift

Be a role model- you are always on stage, demonstrating the key HAL standards and CARE model (Courteous, Approachable, Ready to help and Expert)

Applicants will need;

Excellent communication skills, both written and verbally, in the English language.

The second language is preferred but not essential

An ability to deliver excellent standards of customer service - Legendary Service

To be smart and professional in appearance.

To be polite and courteous to passengers at all times, including, potentially, conflict situations.

To be approachable at all times and ready to help, wearing a smile.

Using tablet technology to note feedback and comments from passengers could help improve operations - particularly when it is of a recurring nature.

Due to the hours of working, all applicants must be over 18 years of age.

You will be working 8.5 hours shifts. Shifts can start as early as 5 a.m. and can finish as late as 11:00 p.m. available to work any of the 7 days per week.

All applicants must have the right to work in the UK, must undertake a CRC (Criminal record check) and provide us with a 5-year checkable referencing history

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