Part Time Customer Service Advisor

Location : Portsmouth

Salary : GBP9.50 per hour

Hours of work: 5 hours per day ideally 9.30am to 2.30pm but they can be flexible

This is a temporary to remain permanent position after 3 months .

Dynamite recruitment is working in partnership with a very well-established business who are based in the Portsmouth area

Due to growth within the business out client is looking to recruit a Part Time Customer Service Administrator to join the business asap

The main purpose of the Customer Service Assistant is to accurately and efficiently process customer orders and queries from receipt through to delivery, ensuring a positive customer experience throughout.

These orders will need to be followed up with teams both within the UK and at our manufacturing sites to secure OTIF delivery. You will need to provide accurate updates to customers and stakeholders, particularly when there are any deviations from expectations.

You may be required to deal with incoming customer enquiries such as; RFQ's/product queries/complaints, using a variety of oral and written communication methods to build strong customer relationships.

As a Part time Customer Service Administrator, you will be responsible for the following :

Accurately enter customer orders onto SAP computer system
Contract review process of standard and complex parts
Ensure customer orders are dispatched on time
Communicate any service issues/delays
Ensure accurate information is provided with regard to stock, lead-times, open orders etc.
Liaise with local and international subsidiary colleagues
Escalation of problems when needed to minimize customer complaints
Customer invoicing
Assist in answering incoming telephone calls
The ideal Customer Service Administrator will have / be

Will have good customer service skills and experience
Ability to develop relations with customers and colleagues
Excellent communication skills both verbal & written.
Organised and accurate with attention to detail essential.
IT skills: You must be fully competent In using Microsoft Office
Previous experience of using SAP would be advantageous although isn't essential
Two years previous experience in a customer focused environment would be ideal
To be considered please submit your CV asap

INDDYN