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Reservations Advisor - Porsche Leicester

Employer
Sytner
Location
Leicester, Leicestershire
Salary
Competitive
Closing date
28 Jul 2022

Job Details

About the role

An exciting opportunity has arisen for a Porsche Reservations Advisor to develop our growing Customer Contact Centre within the Specialist division.

The role will be situated primarily at our office within Porsche Centre Leicester with the potential for the opportunity for home working once your training has been completed.

Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our Porsche vehicles.

Every query must be handled with care and precision; together with being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment.

The ability to work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.

About you

Previous experience within a Contact Centre environment is not essential as full training will be provided.

We are looking for someone who is committed to providing excellent service to our customers who have high expectations.

You should be able to work well under pressure in a very busy and ever-changing environment and be adaptable to business requirements.

You must have a positive outlook and a solid track record in terms of reliability and attendance.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

  • Additional Holiday
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Bespoke Flexible Working Solutions
  • Enhanced Long Service Awards
  • Discounted Car Schemes
  • High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world’s most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our ‘one team’ ethos.

We strive to deliver an exceptional customer experience; our colleagues are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special.

View our Top Employer profile

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