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Membership Officer

Employer
College of General Dentistry
Location
Homeworking
Salary
£25,000 pro rata
Closing date
26 Jul 2022

Job Details

The College of General Dentistry is a membership organisation for dentists and the dental team within primary care dentistry.  We support all members of the dental team throughout their careers by providing standards, professional frameworks and development opportunities.

We are seeking a part-time Membership Officer with excellent customer service and communication skills who can confidently deal with our members.  You would provide membership administration and support, using our Civi CRM membership system. 

The role is part-time, 17.5 hours a week (0.5 FTE), and ideally spread over five days.  The hours worked are flexible but would be expected to be within normal working hours. The role is 100% home based. 

If you are quick to learn, highly organised and have a good attention to detail, with previous experience of using a CRM database in a customer-focussed environment, then we would love to hear from you. 

You will need to be able to think logically, and proactively deal with some complex information and situations related to membership applications.     

Key responsibilities will include:

  • Processing membership applications.  For example:
  • verifying membership applications e.g. confirming qualifications and other submitted details match the membership criteria
  • assessing applications to Fellowship and reviewing information provided against the criteria for Fellowship
  • Liaising with the members and fellows over their applications, clarifying details and requesting further information if needed. 
  • Liaising with the clinical team in order to approve fellowship applications
  • Responding to member queries via email and phone, referring to the CRM to problem solve any issues. 

Essential experience:

  • Experience in a customer-oriented environment
  • Demonstrable experience of using a CRM database
  • Experience of a membership organisation and membership processing is desirable

Essential skills:

  • Articulate and confident in written and verbal communications
  • Adaptability and creativity in problem solving
  • Ability to process complex information logically
  • Quick to learn
  • Meticulous attention to detail
  • Highly organised and proven administrative skills
  • A drive and a passion for process excellence and improvement
  • Excellent IT skills

Additional Information:

Flexible working may be considered.

About the College:

The College of General Dentistry is a new and growing organisation, and our staff team are all currently home based. 

As well as being the only membership College for primary care dentistry, we are also the only medical College across healthcare that welcomes all members of the team; hygienists, therapists, dental nurses, technicians as well as dentists. 

We are building a proud community of dedicated dental professionals, and promoting the standing of primary care dentistry within general healthcare

Our work builds on the achievements of the Faculty of General Dental Practice UK, (FGDP UK) which has had a substantial impact in setting standards for the profession while operating under the umbrella of the Royal College of Surgeons of England (RCS England). In 2021, FGDP transferred to the College of General Dentistry, realising the ultimate ambition of its founding members to establish an independent College for general dental practice. 

Company

The College of General Dentistry is a membership organisation and professional body, supporting dental teams, and focussing on primary care dentistry.  We support the professional development and career potential of our members, and the wider dental community.

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