Senior Service Designer

£70,784 - £88,480 per annum
05 Jul 2022
19 Jul 2022
Full Time
Contract Type

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We're looking for an experienced service designer to join our growing multi-disciplinary Design team. In this role, you'll define and enhance journeys and value propositions for our business customers, who range from sole traders to major corporations. Additionally you'll work within agile change teams and with product specialists to help uncover priorities, define scope and visualise outcomes.


Want to hear more?


As part of the Business & Commercial Banking Design team, you'll design end-to-end services that enable our customers to thrive; supporting the recovery of British businesses affected by the pandemic, and helping Britain prosper. With significant investment being made to transform the organisation, this is an incredible opportunity for a passionate designer to make a big impact.

As well as researching and documenting current state services and experiences, you'll get hands-on to conceptualise and prototype future services. Working with our researchers, you'll shape plans to make sure we're always led by colleague, customer and market insight when creating or enhancing our propositions and services.


Effective collaboration is essential. You'll regularly facilitate workshops and discussions with colleagues, to make the business context, user needs and risks are well understood and to incorporate multiple perspectives in defining solutions. Working closely with our talented multidisciplinary team of designers, you'll lead others to make good design decisions by bringing users to the forefront.

As an active senior member of our design community, you'll share knowledge, create ideas, and shape design principles and practices. You'll also take responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.


About you


We're looking for someone with;

  • Proven years' experience working as a service designer or product designer, either in-house or at an agency.

  • Strong understanding and hands-on experience of planning, facilitating, and analysing both qualitative and quantitative user research.

  • Deep expertise in mapping complex service blueprints; documenting both user experience and backstage processes, systems, and tools.

  • Confidence, credibility and gravitas with a range of colleagues; ability to facilitate and lead workshops and clearly articulate design thinking and decisions.

  • Excellent storytelling skills that engage people in the user perspective and bring to life opportunities and the vision for the future.

  • Extensive experience of coaching and leading multi-disciplinary design squads.

  • A strong portfolio that showcases your design process, personal ethos and the outcomes you've delivered.


Here are some of the values and behaviours we'd love to see;

  • Highly motivated, proactive and driven to achieve individual and collective goals; you cultivate an environment that encourages innovation and continuous improvement.

  • Empathetic and engaging; you enjoy building relationships and finding opportunities to bring people together.

  • You're calm and resilient under pressure, proactively identifying new/potential risks and responsive to emerging priorities.

  • Innovative approach to problem solving, bringing others on the journey with you and encouraging their input.

  • Exceptional communication skills and prowess in effectively communicating ideas, issues and implications to senior, technical and non-technical audiences.


As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.


So if you possess the skills we're seeking then get in touch, we'd love to hear from you.


Together we make it possible.

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