Claims Advisor required for scaling Insurtech - Homeworking

Leeds & Homeworking
£24,000 to £28,000 plus benefits
27 Jul 2022
27 Aug 2022
Full Time
Contract Type

Claims Advisor required for scaling Insurtech - Homeworking

Join our Leeds Claims team, highly experienced function, and growing department in our UK Motor Insurance business. The Claims business is critical in ensuring we provide our customers with the most efficient and professional service.

As a Claims Advisor you’ll provide a quality, front line, focused claims service that supports the overall delivery of the department. Dealing with a range of situations, our customers will look to you to work quickly to provide them with support and a high-quality service. 

We are looking for a Claims Advisor with a minimum of 3 years’ experience wanting to develop their career within the insurance industry. 

What excites you?
The purpose of the role is to setup new motor insurance claims on the system and ensure accurate and timely resolution of motor claims telephone enquiries. You will have a commitment to want to achieve and continually exceed goals and KPIs. With an inquisitive mind and an ability to creatively problem solve you will approach claims logically to determine key issues and strategies Liaising with a range of internal and external stakeholders and third-party representatives, excellent communication skills are essential.  In an ever changing and adapting market you will have an eagerness to learn new skills to successfully combat fraudsters and their tactics.

What you’ll be doing:
• Setting claims up on Landscape from notifications sent via FNOL provider
• Validating policies/checking indemnity
• Calling clients to gain further information when needed
• Instructing various suppliers to assist in dealing with claims
• Answer the telephone within agreed service standards
• Answer the call with the recognised salutation and identification
• Ensure that the DPA rules are followed
• Deal with the call within your level of expertise
• Seek help if you are unsure of your facts
• Pass call to a senior member of staff if it becomes a complaint
• Log calls on memo screen with sufficient information for others to follow
• Deal with post items as required
• Ensure any actions/promises are followed through
• Ensure caller understands what or they need to do next
• Ensure the caller has the correct details for further contact should it be necessary
• Payment of fees bordereaux
• The Job holder will do all tasks requested within his/her level of skill and ability Data Protection
• To request, record and maintain necessary customer data accurately on all relevant

What excites us?
• Experience working within a customer focused Claims management environment is preferable.
• Able to demonstrate excellent Customer Service skills (listening, communication, empathy).
• Ability to demonstrate strong negotiating and influencing skills.
• Able to work as part of a team.
• Organised with good time management.
• Positive attitude and natural curiosity to identify improvements.
• Able to calmly and confidently handle difficult situations.
• Able to work under pressure and exceed targets.
• Able to represent the company professionally and responsibly.

Our Perks:
We are a vibrant, diverse, and progressive team, underpinned by a collaborative and customer-centric culture, where you’ll enjoy the following benefits:

  • Hybrid working, 3 days in the office and 2 days working from home (flexible start/finish times)
  • Competitive compensation with a salary between £24,000 to £28,000
  • Pension contribution
  • 22 days holiday (+8 bank holiday) Pro-rated
  • Private Medical Insurance
  • Life insurance cover and Permanent Health Insurance
  •  Amazing office perks
  • A fantastic, supportive team!

Our Process:
We follow 2 stages in our selection process
• Initial call with an HR Manager
• Technical competency-based interview with the hiring manager(s).

Unfortunately, we are unable to sponsor Visa’s currently. Please do check back in with us in the

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