Customer Service Claims Handler

£19460 - £21700 per annum
27 Jul 2022
26 Aug 2022
Full Time
Contract Type
Customer Service - Motor Claims - Customer Service Advisor - FNOL

Contract Type: Permanent, Part Time, Full Time, Job Share option available
Location -
Gloucester - Hybrid working
Salary -
£19,460, increasing to £21,700 after 18 months

Motor Claims - Customer Service Advisor: Our Claims Handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast-paced claims team based in Gloucester.

Our Claims Handlers manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customers to make decisions to protect claims cost and where possible provide a one stop shop.

We are looking for individuals who are passionate about delivering excellent customer service and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.

Salary £19,460 increasing to £21,700 in increments on completion of our 18 month pay progression scheme.

Working a 37.5-hour week, shifts are provided at least 6-8 weeks in advance.

Main Responsibilities as Customer Service Claims Handler:

  • Handling enquiries from our brokers, our service provider network and our partner organisations.
  • Dealing with claims in the correct manner in accordance with all guidelines (Don't worry - full training will be given)
  • Managing spend against claims
  • Dealing with challenging calls professionally and efficiently
  • Providing cost effective solutions to customer demand
  • Adding value to each call, ultimately moving the claim towards settlement.
  • Providing excellent customer service to our customers.
  • Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
  • Handling a large volume of calls to a high standard consistently.
Skills and experience you need as Customer Service Claims Handler

  • Previous customer service experience would be an advantage.
  • Minimum C grade in GCSE's Maths and English - or equivalent.
  • Ability to build rapport with customers.
  • Confident telephone manner.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

· Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.

· Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

· Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

· Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more...

· Benefits for Them - Partner Life Assurance and Critical Illness cover.

· Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

· Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.

· Supporting you back to work - Return to work programme after maternity leave

About Ageas:

We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.

Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.


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