Santander Consumer Finance is one of the UK’s leading motor finance companies and we are looking for Financial Support Advisors to join our busy and friendly team to understand our customers situations and be able to offer suitable and appropriate options and guidance on their finance agreements.

This is a varied and rewarding role where customer circumstances are never the same so this is your ability to make a difference. Full training, guidance and support is given by our experienced team leaders.

Flexible hours of work are available as well as the opportunity for a flexible working location.

What you’ll be doing:

• Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system
• Handling each call in a professional telephone manner and having the ability to show empathy and sympathy as required
• Offering customers appropriate financial signposting, providing suitable and appropriate options, and guidance on their finance agreement
• Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer
• Complying with prescribed regulatory and company policies at all times
• Being persuasive, tenacious, and self-motivated
• Using negotiation and persuasion skills to gain customer commitment
• Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances
• Protecting and enhancing customer and company interests

What we’re looking for:

• Previous experience in a customer service role with a keen focus on delivering exceptional service
• A keen problem solver and the ability to come up with varying solutions
• Self driven but a strong team player
• Strong interpersonal skills and an excellent telephone manner
• Ability to work well under pressure and to tight deadlines
• Highly organised and possess strong planning skills
• Positive and enthusiastic approach
• Previous call centre or call handling experience is desirable

What we offer:

• Starting salary is £23,500 - £26,000 per annum (dependant on experience) plus bonus potential and £500 flexible benefit allowance
• 25 days holiday per annum, plus bank holidays
• Generous pension contribution
• Corporate rates for private medical insurance and other insurance products
• Employee assistant programme
• Enhanced family friendly policies
• Sharesave scheme
• Childcare vouchers
• Discounts on high street brands
• Local retail discounts

Shift Pattern:

The team are currently working Monday to Friday 9am - 5pm until further notice. You will be given adequate notice before the shifts revert back to pattern below.

Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break.

Week 2 - 12pm to 8pm Monday to Friday with one hour unpaid break plus Saturday 9am to 2pm

Full training will be given which comprises of 2 weeks comprehensive training and support. This will require you to be in the office for face-to-face training for the 1^st week which incorporates full time, part time and remote workers, any subsequent overtime for part time workers will be paid. For remote workers all travel and accommodation expenses will be covered.