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Student Fees Adviser – Part Time 22 hours

Employer
The Open University
Location
Milton Keynes
Salary
£20,600 to £22,847
Closing date
16 Aug 2022

Change your career, change lives 

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. 

The role:

We have a fantastic opportunity for multiple Student Fees Advisers to join us in our busy Student Fees Office.  This is a great opportunity to join the OU Family and play an important part in our student’s journey.

In this role you will

  • Assess and process all applications for financial support and perform all other required administrational duties to enable the registration and set up of the appropriate method of payment for students.
  • Answer queries from and provide advice to students, other departments of the University and external organisations, primarily by telephone but also via email.
  • Maintain students’ personal details, grant, module, and award records database
  • Maintain confidentiality and comply with all GDPR requirements

You will be responsible for ensuring the satisfactory resolution of any student enquiry which is presented to you and need to show judgement in ensuring that this is achieved within the framework of University regulations and procedures.

Your customer service skills will ensure that interactions from students with The Open University are as effortless and seamless as possible.  Telephony is a key part of the role therefore you will need to be comfortable talking to our enquirers over the phone using your communications skills to explain relevant processes.

What you will offer us

  • You are passionate about delivering an exceptional level of customer service.
  • Effective communication and IT skills that allow you to support our students with a range of enquiries.
  • You are a motivated self-starter who can adapt to the needs of an operation.
  • You thrive from working in a collaborative environment and being part of a highly experienced and supportive team.
  • You bring energy to your role on a daily basis and are always striving for excellence.
  • You are excited about the prospect of working for a highly respected organisation in which you will be able to make a difference to our students lives.

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term including;

  • 30 days annual leave, plus Christmas closure days and Bank Holidays 
  • Free Study (subject to staff fee waiver policy)
  • An attractive pension proposition
  • Access to student discount schemes including UNiDAYS
  • Family friendly policies
  • Access to Tax-Free Childcare Scheme and onsite nursey at our Milton Keynes campus.

For further information about please visit our staff benefits page.

If you are motivated by contributing towards The Open University’s students’ success, please apply following the detailed process in the section below.

Further information is available in the job description linked below. If you would like to discuss the particulars of this post before making an application, please email [email protected] or contact Sally Siveter on [email protected] or 01908 653650.

How to apply 

Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link below. Applications submitted via 3rd party websites will not be considered. 

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