Extra Care Team Manager

About Us

The Guinness Partnership is not for profit and is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Overview of the role

We are looking for a permanent Extra Care Housing Manager to join us on a full-time (working 35 hours per week) opportunity for an to join us in Avondown house, Bath.

We’re looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service and who’ll effectively deliver housing support to our residents to enhance quality of life, whilst maintaining independence and privacy.

You’ll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours.  You’re the sort of manager who has high standards, is both a pace-setter and works collaboratively at all levels.  Most of all, you enjoy enabling your team to be the best they possibly can be.

Reporting into the Independent Living Manager, this exciting role provides an intensive housing management service to residents living in our Extra Care scheme. This role is responsible for the whole scheme, including line management of a number of staff at the scheme.

What’s on offer?

We offer an excellent benefits package for our care teams to help make Guinness Care a great place to work. These include:

• Salary £25,341 PA, Permanent 35 hours a week
• We'll fully support you in obtaining your NVQ/QCF/RQF  in Health & Social Care up to Level 5
• Company enhanced sick pay after a qualifying period and a variety of generous pension schemes to choose from
• Free enhanced DBS
• £250 refer a friend scheme
• Work mobile
• Excellent lifestyle benefits portal including Cycle to Work scheme and fantastic discounts at supermarkets and many other shops and on-line retailers
• Simply Health cashback programme
• Employee Assistance Programme which provides free counselling and much more

Skills/Experience

Essential

• Demonstrates a sensitive and supportive approach to vulnerable people maintaining their dignity and self-respect at all times.
• Experience of managing a service providing care and support to older people and of the promotion and improvement of service delivery working closely and in consultation with customers.
• Experience of managing budgets and a good understanding of commercial data.
• Knowledge of welfare benefits and experience of dealing with harassment and nuisance.
• Ability to work on own initiative and make decisions, but within existing system.
• Good IT skills and an ability to write reports. Good communication skills.
• Understanding of current issues in the provision of social housing and care for the elderly and the ageing process, has empathy with elderly people and able to assist customers within the confines of manual handling techniques.
• Experience of management, motivating/leading staff.

Desirable

• Social Housing Management experience and computerised rent accounting systems.
• Knowledge of basic maintenance and related matters.
• Experience of preparation and presentation of court cases.
• Experience of managing health

Please note that a full clean UK driving licence is essential for this role.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.