Our Organisation

Pearson VUE (pearsonvue) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring a Test Centre Administrator to join our successful team in Southampton. This Test Centre is located at Part 2nd Floor Anglo City House 2 - 6 Shirley Road Southampton SO15 3EU.

Your Opportunity

• This is a part -time position.

• You will be required to work a minimum of 8.25 hours per week.

• The office is open Monday to Friday from 7:30 am - 4:15pm and on Saturday from 7:30am - 12:15am. The office will be open one late evening per week from 10:30am - 7:15pm.

• 3 hour Covers.

• The pay rate is GBP10.30 per hour, paid to you at the end of every month.

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as you ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

In this important position, you will be required to:

• Welcome, greet and check-in customers/test-taking candidates.

• Comply with all exam testing security and procedures and follow company policies using careful judgment.

• Verify customer/candidate personal identification documents and explain the exam testing process/rules.

• Proctor / invigilate candidates while they are completing their exam/test.

• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.

• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

Schedule Requirements

• Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7.30 am and 7.30 pm. The candidate must be open to flexible scheduling.

• This is strictly a part-time position and will remain as such, 8.25 hours per week, with an expectation to work more hours if needed.

• Schedules are available at least 2 weeks in advance.

Our Successful Applicant

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths.

Qualifications

• A high school diploma or equivalent is required

• Customer service experience is preferred

• Experience proctoring or invigilating exams is highly preferred

• Must be flexible in work hours and days

• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)

• Must be able to sit for long periods of time and also escort candidates to and from the testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Our Recruitment Process

This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.

Your Health, Safety & Wellbeing during COVID-19

As a responsible employer, at Pearson VUE we take the health, safety and wellbeing of our colleagues and test-taking candidates very seriously. At our company-owned test centres, we are following recommendations from the Department of Health and Social Care and World Health Organization for preventing the spread of COVID-19 and protecting test candidates and our staff. Per the recommendations from global health organisations, we are implementing a strict cleaning regimen, which includes providing hand sanitizer to test-taking candidates upon entering the test centre and sanitizing the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use. We are also implementing social distancing guidelines, which suggest two metres of space between individuals. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to: