The Role: Neighbourhood Housing Lead

 

Location: 6 Vacancies across Buckinghamshire, North and West London (please see below for areas)

 

Contract Type: Permanent

 

Persona: Agile

 

Salary: £31,534 per annum

 

 

 

We know how important flexible working is – we’re happy to discuss full time hours over either a 4 or 5 day week!

 

 

 

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. 

 

As the Neighbourhood Housing Lead, you’ll deliver a reliable, repeatable, and consistent housing management service for residents.  You will be key to improving resident satisfaction, building trust and making sure that residents have a home that they’re happy in. You’ll be the primary relationship holder with the residents living in homes on your patch.  Patches align with local authority areas and cover around 500 – 600 homes.

 

To be successful in this role, you should be good at building relationships with people and be able to communicate well with colleagues and residents.  You’ll be able to problem solve and will pride yourself on your grit and determination.   You’ll have a can-do attitude and be motivated by keeping promises to residents. You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. Stakeholder management is key to this role and an ability to engage with a diverse customer base is essential.

 

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

 

Car owner/driver is essential

 

Areas where we currently have vacancies in are as follows:

 

 Location -Slough - Buckinghamshire

 

Location – Slough - Buckinghamshire

 

Location - High Wycombe – Buckinghamshire

 

Location – Ealing & Brent -West London

 

Location – Hounslow – West London

 

Location – Enfield – North London

 

However it’s important to note that you may be asked to work across any area within the North West region, according to business need

 

We’re committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working, job sharing or working condensed hours.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

Previous applicants need not apply.

 

Closing date for completed application: 19^th August 2022 by 11pm

 

To be placed in:  Internal / External

 

Interviews to be held on a date to be confirmed

 

 

 

Our commitments:

 

L&Q follow current COVID guidelines. If you require any adjustments or support, please email [email protected]

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

Access to a full suite of benefits including 26 days holiday per year, annual bonus subject to business and individual performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include an employee assistance programme and non-contributory life assurance.

 

We’re committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We’re recognised externally for our commitment to inclusion.  We’re a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.