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Head of Mass Affluent

Employer
Lloyds Banking Group
Location
Leeds
Salary
£92,432 - £115,540 per annum
Closing date
23 Aug 2022

Job Details

No day in Conduct, Compliance and Operational Risk is the same. We engage right across the Group, advising on ways to improve how we keep the bank safe, delight our customers and Help Britain Prosper. This means we work closely as a collaborative team and spend a lot of our time looking at different areas of the Bank and analysing data to help our teams and businesses.


We are a diverse group of people, who come from many different backgrounds. Whilst we celebrate these differences, we share a common vision to offer new insight, support and challenge to senior management.


It's no surprise then that we're looking for people who are up for challenge, have a thirst for ways to improve the business and themselves, love learning and are willing to be flexible. Your experience will be invaluable to us, whether it is already in a risk and compliance role, close to the customer in the business or in skills that support our future vision for the team. In return, you can expect to get great development opportunities, be empowered to try new ways of working and an opportunity to work across many areas of the Bank.


Sounds like your kind of place?


Mass Affluent is going to be purposefully focussed on designing a new digitally-led proposition as well as the existing Private Bank products and services we offer today. Whilst digital focus is the future, face-to-face, telephone and secure messaging will remain a vital part of the service. New products, propositions and services will be created across lending, banking, investment and financial planning propositions, for today and the future.


This role will lead the formulation and delivery of strategies, policies and processes to identify risks and to challenge and advise the Mass Affluent Business to mitigate and control risks in accordance with the risk appetite.


We work from locations all over the UK and this role offers a flexible location.

 


What you'll be doing...

 

  • Provide robust advice, challenge and partnership to identify, mitigate and measure conduct, regulatory compliance, operational and people risks across the Mass Affluent business.
  • Play an active role as member/attendees of relevant divisional risk and executive committees. Provide advice, oversight and independent challenge to risk decisions (BAU and Change).
  • Alongside the Chief Compliance Officer and Operational Risk Director for Consumer Relationships, (CCOR) you'll provide independent assurance to the Board and GEC that the Mass Affluent businesses take reasonable steps to comply with new and existing regulatory obligations from both a conduct and a prudential perspective.
  • Oversee the delivery of regulatory actions and priorities, providing support, challenge and driving action accountability with the relevant executives.
  • Oversight of key change programmes within Mass Affluent and Affluent Platform (from October 2022) including the initial prioritisation of investment between initiatives.
  • Minimising non-financial risk, customer harm and negative impacts across the business and operations through oversight to ensure that risks are measured, controlled and reported on a timely basis, consistently across the Group.
  • Ensure there is effective oversight and challenge of risks and decisions through the activities of 2nd line.
  • Overseeing the effective operation of the Risk Management & Control Framework. This will include the broader NFR Transformation activities underway
  • Driving divisional adoption and maturity of One RCSA. Monitor progress and prepare necessary updates to the CCOR Director, GRC and BRC.
  • Managing relationships both internal (Board and GEC levels) and external (regulators as required).
  • Appointing, motivating, managing, training, developing and appraising a diverse and inclusive team. Ensure that team outputs are of high quality and that key messages are coordinated.
  • Supporting the Chief Compliance Officer and Operational Risk Director for Consumer Relationships to deliver on cost and budgetary commitments.
  • Working collaboratively with CCOR colleagues and other risk SMEs to present a complete and consistent opinion.

 


What we need from you...

 

  • Strong leader with significant experience of managing large, multi-disciplinary functions and an excellent understanding of the key drivers, issues and constraints of the business, able to take the broader view for the benefit of the wider enterprise.
  • Excellent communicator with strong ability to influence at senior levels, (including with Regulators, particularly FCA and PRA).
  • Detailed understanding of the Group's Risk Management Frameworks and related appropriate Control Environment and detailed knowledge of OneRCSA strategy and embedding.
  • Effective business control: breadth of knowledge and experience across the key businesses of Lloyds Banking Group and the wider financial services industry; understanding of economic, political and social trends; knowledge and experience of conduct and prudential regulation; ability to identify, articulate and manage risks to strategy; record of delivering results.
  • Compliance with the regulatory system: high standards of conduct and behaviour, especially with regards to the interests of customers; record of delivery on compliance issues; record of robust assessment of colleagues' fitness and propriety; understanding of the importance of documentary evidence for key decisions.
  • Openness and cooperation: strong sense of professional ethics and service to the Group and society; willingness to cooperate openly with all colleagues, including peers, board members, customers, investors and regulators; ability to communicate succinctly and effectively.
  • Demonstrates the Group's values and behaviours and is able to embed desired culture


Different people bring different ideas and new ways of looking at things. We welcome being challenged by newcomers whatever their background or circumstances, and deeply value diversity within our organization.


We'll also make sure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.


You'll also receive a competitive package made up of...

Salary

Share Plans

A generous pension contribution

Private Medical Insurance

Flex cash to spend on a host of benefits to suit your lifestyle


Together we make it possible!

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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