Customer Support Specialist

We are looking for someone to join a growing digital team, supporting colleagues and clients to use a web application for our evidence-based tools, used for measuring and supporting change when working with people.

Position: Customer Support Specialist (Web app)

Location: Brighton & Hove office (hybrid or remote)

Hours: 35 hours (4 days a week or school hours could be accommodated full-time, flexible working considered)

Salary: £20,000-£28,000, depending on experience pro rata

Contract: Permanent

Benefits: Generous pension scheme, flexible working arrangements, employee assistance programme, cycle to work scheme, 25 days’ annual leave plus bank holidays (pro-rated for part-time), Laptop and mobile phone provided for work purposes

Closing Date: 5th September 2022, 12pm

Interviews: 12th and 14th of September over Zoom

The Role

As Customer Support Specialist, you will play a crucial role in delivering our Helpdesk service primarily over email, as well as supporting clients through online support sessions and regularly delivering webinars. You will use your excellent customer service and communication skills and will respect the robust information governance policies in everything you do.

About You

With excellent customer service experience, ideally through a Helpdesk or other email/ticket-based system you will be competent using Zoom and Teams along with Microsoft Office or equivalent

If you have experience and have a passion for social impact and helping frontline services to help people transform their lives through enabling help, we would love to hear from you!

About the Organisation

This innovative, friendly and values-based Social Enterprise works with clients to enable the people they support to achieve their highest potential through developing and supporting a suite of evidence-based outcomes tools for promoting and measuring personal change. The tool is widely used in the 3rd sector, housing, local and health authorities in mental health, homelessness, vulnerable families etc.

The organisation is committed to supporting staff to reach their highest potential and there may be opportunities for development as the organisation continues to grow.

You may also have experience in areas such as Web Support, Website Support, Web Help Desk, Customer Support Officer, Customer Support Agent, Customer Support Officer Advisor, Online Customer Support Officer, Helpdesk Officer, Helpdesk Agent, Helpdesk Web Support, Customer Service Officer, Customer Service Agent, Customer Service Web Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.