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Head of Business Banking (BB) & Digital Oversight, CCOR

Employer
Lloyds Banking Group
Location
Manchester
Salary
£92432 - £115540 per annum
Closing date
16 Aug 2022

Job Details

The Head of Business Banking (BB) & Digital Oversight sits in the Conduct, Compliance and Operational Risk (CCOR) function within LBG's Risk Division.

This role reports directly into the Chief Compliance Officer & Operational Risk Director. This is a second line of defence role. Specifically, you'll provide insightful, high-quality analysis, advice and guidance to the business as they revolutionise the journey for business customers automating credit decisioning processes and enhancing the digital experience for our BB customers.

A bit about the role...

Driving good customer outcomes, positive customer experiences aligned to regulatory requirements is key. The individual will lead a small team also responsible for oversight of day-to-day business activities, embedding risk management, optimising control frameworks and ensuring safe implementation of the FCA's new Consumer Duty.

You'll work end to end and collaboratively with the broader team to ensure success. No day is the same. We engage right across the Group, advising on ways to improve how we keep the bank safe, delight our customers and Help Britain Prosper.

This means we work closely as a collaborative team and spend a lot of our time looking at different areas of the Bank and analysing data to help our teams and businesses.

We are a diverse group of people, who come from many different backgrounds. Whilst we celebrate these differences, we share a common vision to offer new insight, support and challenge to senior management. It's no surprise then that we are looking for people who are up for challenge, have a thirst for ways to improve the business and themselves, love learning and are willing to be flexible.

Your experience will be invaluable to us, whether it is already in a risk and compliance role, close to the customer in the business or in skills that support our future vision for the team. In return, you can expect to get great development opportunities, be empowered to try new ways of working and an opportunity to work across many areas of the Bank. Sounds like your kind of place?

If you have the following skills, experience or knowledge we'd love to hear from you.

  • Prior experience gained at a Financial Technology Company or Innovative / Challenger Digital Bank with experience overseeing the implementation of innovative digital customer journeys is desirable. Someone with fresh thinking, is open minded and looks at things differently.
  • Highly motivated, upbeat, self-starter with great diplomacy skills. You'll need to face into challenges positively so experience of working with senior leaders, with proven experience influencing change is crucial.
  • Be confident operating within a matrixed responsibilities model, working collaboratively with a wide range of people. You must be an excellent communicator, both written and verbal, with the ability to build positive relationships at all levels.
  • We need someone who is analytically minded and capable of undertaking data led oversight and monitoring; they need to drive their team to leverage data, drawing learnings / trends from internally and externally available data.
  • Prior experience overseeing the implementation/changes to digital banking covering Customer Understanding, Regulations and Compliance, Product development and implementation of new platforms/channels. Coupled with this you will need to own the oversight plan of broader strategic change impacting BB, drive improvements to their control frameworks ensuring an increase in automation of controls.
  • Must have compliance knowledge of FCA handbook standards, specifically but not limited to BCOBS, PROD, SYSC, PRIN, relevant regulation e.g. CCA and associated industry bodies / codes e.g. LSB, BBA, UK Finance.
  • Ideally experience overseeing risks associated with Partnerships, Outsources or Third Parties desirable, including knowledge of EBA and PRA outsourcing guidelines and Rule Books.
  • Knowledge of Business, Commercial or Wholesale Banking beneficial. People are our priority, with a focus on empowerment, career progression, learning & development.

We're an inclusive team, valuing a diverse range of styles and opinions. We recognise that in order to attract the best people we need to be flexible and therefore we encourage applications from people who may require flexible working arrangements. We are an equal opportunity employer and deeply value diversity within our organisation.

What you'll get in return...

You'll be offered a competitive package which includes...

  • Salary,
  • Bonus,
  • A generous pension contribution and
  • Flex cash to spend on a host of benefits to suit your lifestyle.

Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in building the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We've gained industry recognition including Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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