At Lloyds Banking Group, we're motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Our Specialist Commercial Vehicle Unit have an exciting opportunity for an experienced Team manager to lead our team of Specialist Commercial Vehicle Advisors. You'll report into the Senior Manager, Customer Service. The Customer Service channel owns activity from order and delivery through to 'in life' customer support.

As Team Manager you'll be responsible for the daily management of all your direct reports which includes taking care of HR related issues, workload management and performance monitoring. You'll also be encouraged to build relationships with key customers within your team's portfolio. In addition, you'll be leading the Continuous Improvement initiative on behalf of your team, ensuring process changes are implemented successfully and any learning cascaded throughout the department.

Location & Ways of working

Our team works out our across our Stockport Heathside Park hub therefore we'll need you to be based a commutable distance from this area. We work in a hybrid manor, splitting out time between the office and working from home.

Accountabilities:

• Demonstrate and promote leadership behaviours to support the achievement of agreed objectives through your own activity as well as that of your team.

• Ensure customer feedback is responded to appropriately with action plans understood and improvement actively monitored through key.

• Effectively manage and prioritise the workflow allocation within your team, with the ability to adapt and flex resource utilising your technical expertise on vehicle build requirements

• Proactively support on new and existing business tenders, understanding the customer needs and requirements whilst maximising opportunities.

• Create and sustain mutually beneficial relationships with both internal and external customers and suppliers, managing those relationships in a way which enables the company to retain business and gain maximum value.

• Own and maintain specific commercial vehicle controls matrix.

• Lead on enhancing and maintaining colleague upskilling to support with overall service delivery for customer base

• Carry out regular team quality measures including adherence to any specific business measures, Call Coaching and Mandatory Reading monitoring.

• Own, lead, promote and support team-based improvement projects alongside wider Continuous Improvement plans

• Actively manage recruitment, induction, setting objectives and appraisals, 121 reviews, team meetings, monitoring and control of absence procedures and general performance of the team.

• Understand and interpret all your customers' service provision including the Service Level Agreement, any non-standard processes and KPI's.

• Improve retention and exceed the expectations of internal and external customers through the quality of service provided. Ensure that any customer enquiries or issues are handled efficiently and effectively.

• Undertake and manage ad-hoc projects as directed by the Senior Manager.

Skills & Experience we're looking for:

• Experience or coaching or leading a team in a customer facing environment.

• Commercial vehicle knowledge.

• Ability to influence senior leaders and inspire change, particularly in respect of longer term thinking.

• Strong communication skills and ability to present information formally.

• Ability to be proactive and look for opportunities to improve the working environment (in line with Continuous Improvement principles).

• Ability to build and maintain working relationships with a wide range of internal and external customers.

We'll provide you with a diverse, energising and lively environment that focuses on equal opportunity and real career progression. We'll take your personal and professional development very seriously and enable you to make a genuine difference in this secondment opportunity.

So what can we give you in return?

As well as a competitive salary, you'll receive:

• A performance share bonus

• A generous pension contribution

• A flex cash pot you can adjust to suit your lifestyle

• Private health cover

• 30 days holiday plus bank holidays

• Various share schemes including free shares

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We're an equal opportunity employer and deeply value diversity within our organisation. Please get in touch if you need us to make any reasonable adjustments for you.

Together we make it possible.