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OpenShift Container Platform SRE Lead

Employer
Lloyds Banking Group
Location
Leeds
Salary
£70784 - £102410 per annum
Closing date
16 Sep 2022

Job Details

OpenShift Container Platform SRE Lead

Lloyds Banking Group

Leeds, Bristol, Edinburgh, Halifax, London, Manchester, or any of our main sites across the UK - We're happy with home working the majority of the time, however you'll need to be in office 1 or 2 days per week.

Salary & Benefits: £70,784 to £102,410 per annum (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.

We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance.

Who are Lloyds Banking Group and where does this role sit?

We're on the mission to build the bank of the future, and we need your help do it! Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.

Our Cloud Services (CS) team is looking for a OpenShift Container Platform (OCP) SRE Lead to lead a team of SRE's, Operations Engineers & 3rd party providers to ensure OCP is operating effectively, constantly improving, automated as far as possible and that toil is eliminated over time. You'll define service level indicators (SLIs) and objectives (SLOs) for the platform, and lead the team to ensure they are met or exceeded and manage service level agreements (SLAs).

What will I focus on in this role?

The role-holder will provide a voice to OCP consumers, identifying and supporting resolution of impediments and issues as well as providing transparency of service status, metrics and performance.

This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a "player-coach" model as well as continually developing yourself.

You'll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the public cloud service and will own the SRE related stories in that backlog, with particular focus on remediation of operational risk.

Specific activities which you'll be responsible for include things like;

  • Owning the overall operations for OCP, including incident, problem, availability management, on-call, manual intervention and removal of toil

  • Driving operational standards, developing the service levels and controls to support better consumer outcomes

  • Responsible for the teams providing incident support and point of escalation for service incidents

  • Partnering with the Engineering Lead to assign the SREs to the engineering scrums

  • Defining and prioritising requirements for each cloud platform and the Operations Scrum teams

  • Supporting consumers to through the Production Readiness Review quality gate

  • Implementing service dashboards and reporting using native tooling wherever possible

What do we need to see from applicants?

  • Experience managing an Enterprise scale IT service. Financial Services or other large enterprises and highly regulated environments

  • Experience using DevOps tooling and associated delivery/support processes.

  • Understanding of agile delivery methodologies and DevOps, managing a squad of resources within that framework

  • Must have leadership experience ideally including line management and developing teams to excel and increase productivity

  • Experience working with a broad set of Cloud platforms and/or OCP services and products

  • Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels

  • Managing 3rd party suppliers deliver critical services

  • Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs

What can I expect in Return?

We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential!

As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements.

Together we'll make it possible!

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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