Senior Client Services Executive

Senior Client Services Executive for Market Research Projects

Reporting to Associate Director

August 2022

About MM-Eye

MM-Eye is a small market research agency with a virtual office base in London, but 100% remote working.

Our culture is friendly, relaxed and informal, yet also highly productive.  We aim to give people plenty of trust and responsibility, whilst supporting their training and development needs as required.  And we meet up in-person at least every three months to discuss wider business issues and plans for the future.

Following a management buyout in June 2020, the MM-Eye business is now stronger than ever. Long term client relationships and a highly skilled, loyal team have seen MM-Eye through the turmoil of Covid, and ongoing client commitment means we are positioned strongly for future stability and growth.

We conduct a range of survey types across many different industry areas, but with an Automotive specialism.

Continuous quantitative research is a core element of the business and key to its success.  This part of the business is growing and therefore there is a need to look for new team members to support this growth.

We believe MM-Eye can and should be a business that can help clients and wider stakeholder groups deliver positive change.

As a start we are working to achieve B Corp certification in 2022. This will involve a complete review of our internal and external commitment to social and environmental sustainability and a proactive stance to working as a force for good. We are engaging with internal and external stakeholders to understand how we can work together to deliver positive change for people, planet and profit.

Overall Job Description

• The successful candidate will work closely with the wider research and services team on our largest automotive project, with opportunities to work on other projects as and when time permits. This will involve a variety of tasks throughout the annual lifecycle of the continuous projects but predominantly but not exclusively to do with report writing in PowerPoint and pulling insights together in Excel.

Key Responsibilities (with training and ongoing support in place to develop skills where necessary)

With support, develop the necessary skills to interrogate survey data to extract meaningful insight for client reports Write clear, concise summary text to describe key findings from the data Check accuracy of data output Work with Services Support Team to ensure efficient project set-up Ensure total quality management at all stages of the research project

Requirements:

Minimum 3 years previous work experience (no need to be market research but should have some relevance and have provided input into other requirements listed below)

Minimum A Level education, preferably degree level or equivalent

Comfortable working with numbers

Excellent written English

Developed Excel & PowerPoint skills

High attention to detail and capable of working well under pressure

Strong organisational / project management skills

Strong communication skills

Ability to analyse and interpret data / information collected  

Other

Flexible, home-working, with occasional in-office time for training and team working sessions

Specific hours can be negotiated, but anything from a minimum of 21 hours per week to five days a week is open for discussion

Able to attend training and team days in a London based office, as required

Able to work from home (with the support of the company in terms of hardware, software and other equipment)

Permitted to work full time in the UK  

Salary & Benefits:

Salary £28,000 - £35,000 depending on experience and pro-rata depending on hours worked

Full time (35 hours per week) or Part time (at least 21 hours per week), flexible hours

23 days annual leave (plus statutory bank holidays), plus Birthday holiday

3 month probation period

The following to kick in post probation period: Participation in company run Pension scheme with 5% Employee contribution

Private Healthcare insurance (including dental, audio and eyesight)

Death in Service insurance

MM-Eye’s Diversity and Equality Policy determines that we review all applicants on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.