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Technical Product Manager

Employer
Sky
Location
London
Salary
Negotiable
Closing date
1 Dec 2023

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Sector
Technology & Digital
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

Job Details

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

This role provides an outstanding opportunity to build innovations and ground-breaking change using cloud and big data technologies.

As part of the product team of the GST data platform, you will be instrumental in engaging with our clients by communicating our product proposition, articulating the business demands back to the team and participating to the product vision and priority setting with the senior product manager

What you'll do

The Technical Product Manager is not just a liaison but a recognised partner between our engineering teams and our external stakeholders.

This role demands a dynamic individual who possesses depth in data technology, passion for evangelism, an understanding of business needs and the finesse to navigate the complexities of varying stakeholder needs. The ideal candidate is an influencer, a feedback gatherer, and a strategic promulgator of our platform's pioneering capabilities.

  • Platform Advocacy: Champion the data platform's capabilities and potential, ensuring all stakeholders understand and can leverage its features for efficient benefit. You're not just explaining technical details; you're translating them into business impacts. You will maintain a catalog of our feature portfolio in collaboration with our product analysts.

  • Stakeholder Engagement: Proactively engage with a diverse range of stakeholders from data producers and consumers to product managers analysts and data scientists, fostering a two-way conversation to both capture comprehensive feedback and consistently promote platform enhancements.

  • Technical Product Management: Serve as the conduit for product information, funneling stakeholder feedback to the engineering team with the clarity and functional detail necessary for actionable responses. Your articulation of stakeholder needs will directly influence the platform's evolution. You will produce requirements and collaborate with our technical analysts and engineering community.

  • Feedback Integration: Analyze stakeholder feedback, market trends, and internal data, transforming them into technical requirements and new product features that align with business goals. You're not just collecting data; you're deriving insight that propels innovation. You will extend lesson learned and strength from a successful feature to our entire portfolio.

  • Prioritization: Ensure continuous alignment between business needs and engineering backlog, you will own product responsibilities of some of our features portfolio. Your ability to increasingly understand the business priorities will help you to convey them to our technical analysts and senior engineering.

  • Customer journey: This role involves improving customer journey, content discoverability, and user retention, informed by market analysis and customer feedback. You'll be focused on competitive offering and user engagement, ensuring the platform retains relevance and appeal for data producers and data consumers alike, against some of the features you will own.

What you'll bring

  • Proven experience in technical product management, particularly in data-intensive environments, with a strong understanding of data streaming, analytics, and related technologies.

  • Strong knowledge and understanding of cloud platform services, data collection, data models, schemas, data warehouses and big data models, ETL, API and reporting and analytics processes.

  • Outstanding communication and interpersonal skills, with a proven track record of engaging and influencing senior stakeholders.

  • Strong analytical and decision-making abilities, capable of translating user feedback and market trends into actionable product improvements.

  • Demonstrable experience in leading cross-functional teams, uniting engineering, data science, finance, and more around a single vision.

  • A passion for evangelism, with the ability to inspire and educate both technical and non-technical audiences about the platform's capabilities - leading product workshops and communicate to an audience.

  • This role requires strong empathy for the user experience, skills in market research, and ability to feedback to analysts and engineering with actionable requirements.

Nice to have:

  • Experience with platform productization initiatives, such as B2B platform-as-a-service model, that could include self-services and automated services.

  • Experience with product marketing and go to market of B2B platform services.

  • Experience with SQL, data sciences and data analysis

  • Experience with team management of analysts or product managers

  • Good understanding of data security, quality, compliance, protection, and policies

Team overview

Global OTT Technology

Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

  • Sky Q, for the TV you love all in one place

  • The magic of Sky Glass at an exclusive rate

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company

Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile

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