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Workshop Controller - Mercedes-Benz of West London

London, England
Closing date
4 Dec 2023

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Full Time
Flexible working available
Contract Type

Job Details

About the role

An excellent opportunity has arisen for a Workshop Controller to join our team at our flagship dealership Mercedes-Benz of West London.

Working alongside another workshop controller you will oversee our Team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers. Safety of our colleagues and customers is of highest importance therefore the importance of ensuring we operate a safe working environment is a priority.

You will maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our

Technicians clocked time on each job. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first time resolution for every repair.

You will be an integral member of the Service Team and deliver an outstanding level of customer service with a clear vision to run an efficient and professional workshop.

This is a full time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop and as such, previous experience in a similar or technical role is essential.

You will need to be skilled in all aspects of running a team within a high volume prestige workshop. You must possess excellent communication skills and deliver results with enthusiasm and passion.

Previous experience in this role would be desirable. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
  • Enhanced Holiday Entitlement - 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here .

Unsure? Read on...

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.


In our state-of-the-art dealerships across the UK, Sytner Group represents the world’s most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our ‘one team’ ethos.

We strive to deliver an exceptional customer experience; our colleagues are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special.

View our Top Employer profile

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