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Coffee Shop Manager

London (Central), London (Greater)
Up to £34,500 depending on experience + potential bonus + other fantastic benefits
Closing date
7 Jan 2024

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Job Details

Position Snapshot

Business area: Nespresso
Job Title: The Nespresso Bar Leader (Coffee Shop Manager)

Location: Old Broad Street

Salary: Up to £34,500 depending on experience + potential bonus + other fantastic benefits including a Nespresso Coffee Machine and monthly allowance of capsules


Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

Position Summary

We are proud of the Nespresso Boutique experience that we already deliver to you, and now delighted to launch The Nespresso Bar to offer that memorable experience in a different coffee moment.

As The Nespresso Bar Leader, you will play an integral part of leading the first in the UK of this new concept. You will lead a team of Barista’s and Senior Barista’s and be responsible for the entire daily operations as well as driving a culture of elevated customer experience to positively impact the success of the Bar. You will lead, inspire and motivate the team so that everyone performs to their absolute best. The Nespresso Bar Leader thinks outside of the Nespresso environment to actively network in the local neighbourhood, highlighting and executing opportunities to educate our customers on the cultural events that may be of interest to them.


A little bit about us

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful, and sustainable approach to how we produce and market our premium coffee capsules and machines.  


From sourcing through to recycling, sustainability is at the core of Nespresso’s business. Nespresso sources over 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.  


With corporate headquarters in Vevey, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 32 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland.   To learn more visit



A day in the life of a Bar Leader…

The Nespresso Bar Leader is an inspirational leader, who focuses on the care and development of their team to promote internal growth, build talent and maximise engagement. This role will also include:

  • Driving the Nespresso Bar to achieve a high performing Coffee Bar focussing on key KPIs.
  • Delegate effectively with a clear understanding of individual capabilities and development of the team; providing real-time feedback.
  • Lead the team in a shared commitment to the business objective of zero incidents by promoting a culture that always prioritises safety within the Boutique.
  • Is responsible for ensuring that the Bar remains compliant with all other Nespresso internal processes and standards.
  • Acting as an ambassador and leader for the Nespresso Brand and always looking for ways to innovate and develop.


What will make you successful?

The successful candidate will have experience managing a team in a fast-paced customer facing role ideally within a coffee environment where customer service is at the heart of what they do. Other attributes are:

  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • A customer-centric mindset with a passion for delivering exceptional service and the ability to create a welcoming and friendly atmosphere.
  • Passion for coffee and a knowledge of working in a similar environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with various stakeholders.


What you need to know


What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays, pension scheme and a real focus on personal development and growth.

Job advert posting date 20/11/2023
Job advert closing date 04/12/2023

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.


At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!


Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

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