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Chief Operating Officer - Business & Commercial Banking (BCB)

Lloyds Banking Group
London, United Kingdom
Closing date
21 Dec 2023

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Job Details

End Date
Wednesday 20 December 2023

We support agile working - click here for more information on agile working options.

Agile Working Options
Hybrid Working

Job Description

About this opportunity

We’re recruiting for an exciting new opportunity to be a part of our Business & Commercial Banking (BCB) leadership team as our Chief Operating Officer. This role is a large-scale senior leadership role, with a team of c.3,000 colleagues that will design, manage and coordinate a robust operating infrastructure for BCB.

Focused on supporting the delivery of BCB strategic objectives including increasing our product origination, and fulfilling and digitally servicing and diversifying the overall BCB portfolio. This role will design, develop and implement strategies for the business that deliver compelling multi-channel customer proposition; and will have responsibility for enhancing service and channel journeys to drive enhanced customer experience, operational efficiencies and agile customer solutions.

The Business & Commercial Banking Chief Operating Officer is accountable for the delivery of all non-platform aligned BCB Programmes ensuring that the Commercial Programmes P&L is invested to build the simplest, most engaging client experience whilst focusing on achieving compliance and regulatory requirements on behalf of the Bank. The role is also responsible for full integration of all operational teams across the heritage Business Banking and heritage Commercial Banking businesses to harmonise customer experience across operational segments and drive appropriate efficiencies. There is also a provision of shared service for relevant services into BCB and receipt of services from Corporate & Institutional Banking and other Group functions.

To ensure robust 1st Line Divisional Risk management, driving enhanced control environment for BCB within the integrated 3 lines of defence operating model providing clarity of responsibility and accountability between the BCB business, risk management and internal audit.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need
  • Excellent knowledge of the external market, supported by a strong awareness and understanding of LBG’s wider business and the economic environment in which we operate.
  • A strategic mentality, with a proven ability to translate complex business requirements into a clear operating model and plan.
  • Risk foresight with a strong ability to identify, assess, monitor, control, and mitigate risks to LBG.
  • First-class capability in financial analysis and control, with a strength for interpreting LBG’s financial information and extensive experience in running large budgets and complex financial issues.
  • An ability to assess, navigate and shape complex governance arrangements to deliver effective oversight and control of the Chief Operating Office and BCB.
  • Good awareness and understanding of the regulatory framework in which Lloyds Banking Group operates.

And any experience of these would be really useful
  • A track record of delivery and sponsorship of large scale change programmes, in particular across complex organisations.
  • Strong communication skills and a great ability to influence at senior levels across all areas of the business.
  • Collaboration, both as a strong executive teammate and someone who is willing to take a broader view for the benefit of the wider enterprise.
  • Customer focus that shines through as a passion for service quality and sharp delivery.
  • Incisive analytical skills that help you to inform planning and decisions.
  • A proven ability to attract, manage, retain and lead Senior Executives.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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