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Head of Software Architecture

Closing date
7 Mar 2024

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Technology & Digital
Full Time
Flexible working available
Contract Type

Job Details

You will be responsible for designing and developing the systems architecture for smart home products and technologies that make the unique Sky Protect customer proposition possible. Working closely with product managers and engineers within the Sky Protect team, as well as fellow architects across the wider Sky and Comcast organisation, you and your team will play an instrumental part in making sure the Sky Protect solution provides a best-in-class customer experience and continues to perform as the business grows.

What you'll do
  • Define and validate an end-to-end strategy for the Sky Protect technology architecture, ensuring it enables us to deliver our business roadmap and is in alignment with relevant product and entertainment technology strategies across the group.

  • Articulate the strategies and purposes behind our solutions to senior technical and non-technical audiences; consult enterprise functions and external organisations to inform and validate strategic technology decisions, such as build vs buy.

  • Build and lead an integrated and high-performing team of architects, analysts and technical authors to translate our strategy and business requirements into well-documented and deliverable solutions for our smart home products, cloud platform and mobile apps.

In detail:

  • Collaborate with other Sky and Comcast architects to ensure the Sky Protect solution interoperates as required with group and third-party products and platforms; work alongside key suppliers and your product and engineering peers in Sky Protect to ensure solutions are implemented as intended.

  • Champion information security and data privacy; validate that technology solutions comply with all applicable standards and regulations.

  • Ensure solutions are designed to remain available, reliable and cost-effective at scale as well as supporting the ability to be deployed to customers in other territories.

  • Evaluate and optimise the operating costs of technology solutions: contribute to change management impact assessments, as well as cost-volume-profit models and OPEX forecasts.

  • Provide authoritative end-to-end technology insight and the ability to interpret data and telemetry, for example to take a lead in incident investigations: work out what's broken, and why, and determine the appropriate course of action.

  • Advise product and proposition managers on consumer technology and interoperability standards, such as RDK and Matter; help ensure that appropriate product requirements are captured and contribute architecture expectations to product technical specs.

What you'll bring


  • At least 3 years' experience managing a team of architects or principal engineers.

  • At least 6 years' hands-on experience as a software systems architect, preferably relating to consumer IoT products and/or digital AV delivery.

  • At least 10 years' experience in the field of software-driven consumer technology, preferably with customer-facing solutions operating at scale.

  • Hands-on experience of developing solutions based on AWS cloud infrastructure.


  • Supportive and empowering team management and inspirational technology leadership, able to bring others along on the journey towards your vision.

  • Articulacy in making technical proposals and solutions understandable to non-technical senior managers to influence and inform business decisions.

  • A track record of excellence in developing sophisticated architectural solutions for scalable, high-traffic cloud computing software services and infrastructure. Demonstrable proficiency in designing solutions for performance, reliability and resilience, cost efficiency, information security and data protection.

  • A naturally collaborative approach: open-minded as well as questioning; bold as well as pragmatic; meticulous as well as able to cut through complexity. A strong technology background enabling you to identify and consult the appropriate subject matter experts to ensure the integrity of your designs.

  • The ability to manage and prioritise multiple sources of demand and to communicate effectively with individuals and groups, whatever their relative seniority.

  • A high degree of commercial awareness, able to model and optimise running costs, and formulate rapid estimates for forecasting based on minimal requirements.


  • Hands-on experience in the consumer IoT domain involving physical devices, mobile apps and cloud services, for example home automation / security products, and good knowledge of consumer IoT industry standard methodologies, protocols, future trends, and design patterns.

  • Hands-on experience of industry standards and technologies for digital AV applicable to consumer security camera products, involving capture, transport, storage, and playback.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

  • Sky Q, for the TV you love all in one place

  • The magic of Sky Glass at an exclusive rate

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.


Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile

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