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Product Manager, Homes- System Migration- 12 month FTC

Lloyds Banking Group
Gloucester, United Kingdom
Closing date
22 Feb 2024

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Job Details

End Date
Wednesday 21 February 2024

Salary Range
£56,421 - £62,690

We support agile working - click here for more information on agile working options.

Agile Working Options
Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE:Product Manager - Homes (12-month secondment)

LOCATIONS:Halifax, Bristol, Gloucester, London, Leeds

SALARY:National: £56,421 +

HOURS:Full time

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Homes hub locations.

About this opportunity

If you're looking for an exciting secondment opportunity - where both the Customer and Regulatory developments will be at the forefront of your remit - then read on!

An exciting opportunity within Homes to Spearhead the system migration to significantly lower the bank's technical debt, showcasing leadership in a critical, high-impact role.

We work across multiple, market leading, brands including Halifax, Lloyds, and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies. As part of the wider Homes team, we're a key pillar of the Consumer Lending business.

In this varied role, you’ll:
  • Lead on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts.
  • Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes.
  • Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.
  • Be customer centric in everything that you do.

What you’ll need
  • Problem solving - bringing a creative approach to potentially complex issues.
  • Analytic and Critical thinking - critically evaluating existing strategies, identifying improvements, and crafting innovative approaches interpreting data to identify trends and areas of concern.
  • Risk management - the ability to assess risk from all aspects, identifying mitigants and improvements to control framework.
  • Agility & Flexibility - ability to plan and prioritise own workload, handling multiple tasks.
  • Communication - excellent written and verbal presentation abilities; confidently able to present at multiple levels within the bank succinctly and discuss evidence-based conclusions and recommendations.

Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career - whatever their background or thinking style.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares!
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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