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Income Officer Part Time

SNG Formerly Sovereign Housing Association
18243.00 - 21284.00 GBP Annual
Closing date
27 Feb 2024

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We have an opportunity for an Income officer to join our Customer Accounts team in Christchurch or the Isle of Wight.

This is a part time (22.5 hours a week) permanent role with a mix of home and office working.

We are offering a starting salary of GBP18,246 - GBP21,284 (GBP30,000 - GBP35,000 per year full time equivalent) depending on experience.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

  • Delivering a comprehensive rent & service charge collection service across the region
  • Monitoring customer accounts for all tenures
  • Managing end to end processes
  • Engaging with external agencies including local authorities when needed
  • Managing evictions

To be successful in this role you'll need:

  • Experience in income management or debt recovery/collection
  • Knowledge and experience of either social housing, home ownership or the private rented sector
  • Excellent customer service skills
  • A working knowledge of welfare benefits
  • To be a self-starter with a proactive approach and possess the ability to work without close supervision
  • To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

A DBS check will also be undertaken for the successful candidate.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • GBP450 yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available

About us

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG - an organisation that takes the best of both and makes it even better

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.

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