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Engineering Lead

Lloyds Banking Group
Bristol, United Kingdom
Closing date
9 Mar 2024

Job Details

End Date
Friday 08 March 2024

Salary Range
£73,616 - £138,030

We support agile working - click here for more information on agile working options.

Agile Working Options
Hybrid Working

Job Description Summary

Job Description

JOB TITLE: Engineering Lead

SALARY: £86,964 - £102,310

LOCATION(S): Bristol

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose!

About this opportunity

You'll be part of our cross-disciplinary feature team in addition to being a highly valued member of our wider Consumer Servicing and Engagement Engineering team. As part of these teams, you'll demonstrate and apply exemplary software engineering practices and skills, whilst working in a collaborative and agile environment.
  • Apply deep expertise in the art of conversation design with the science of the engineering that underpins it, whilst using excellent interpersonal and communication skills to drive greater collaboration between conversational design and engineering practices.
  • Leading experiments to understand how we can use technologies such as large language models to drive the evolution of our chatbot architecture and improve experiences for customers and colleagues, and staying up to date with industry trends and best practice to guide technical decisions.
  • Work in cross-disciplinary teams to deliver solutions that meet business and customer needs.
  • Work using a data-driven approach to better understand natural language and deepen both chat bot and team capabilities.
  • Build conversation solutions using Watson Assistant and other conversational and generative AI technologies.
  • Develop self and team, helping to evolve the cognitive engineering practice and fostering a culture of collaboration, innovation and engineering excellence.
  • Identifies improvement opportunities for existing processes, systems and procedures, and delivers a plan for change.
  • This is a leadership level role and will blend both deep domain and technical expertise with a passion for developing and coaching colleagues across multiple feature teams.
  • Uses interpersonal skills to build relationships with other Labs and key stakeholders.

What you’ll need
  • Experience in designing and building chatbot solutions using AI/ML/NLP technologies, including Watson Assistant, Luis, Dialogflow or other conversational AI products.
  • Experience in extending chatbot architecture through backend and channel integration via REST and SOAP APIs.
  • In-depth knowledge of NLP models and approaches to training (intents, entities) and model validation (cross validation, blindset testing)
  • Strong knowledge of Conversation Design techniques and the art of creating user-centric conversational experience.
  • Leadership experience of Engineering teams through line management, coaching & mentoring of developers
  • Strong understanding of source code repositories and tools such as Git, UCD and JIRA and be able to assist the team with technical issues.
  • Familiar with an enterprise environment with automated build/test/release processes, source code management (Git) and change-management (JIRA)

And any experience of these would be really useful
  • Experience with data analytics and visualisation tools (Tableau, Power BI)
  • Experience writing SQL / Python and being comfortable working with both relational and object orientated data is desirable
  • Understanding of omnichannel chatbot architecture (chat + voice)
  • Experience of different cloud platforms; desired Azure, GCP

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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