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Senior Pension Administrator

John Lewis Partnership
London (Central), London (Greater)
£26,500.00 - £34,500.00
Closing date
7 Mar 2024

Job Details

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

We are looking for applicants with previous DB or DC Pension experience.

Experience is essential in checking others' work and checking Pension calculations- please do not apply if you don't have relevant Pension experience.


At a glance

  • Working pattern/flexible working: Hours of work are 9:00am - 5:30pm Monday to Friday. Blended Working: we work from home and the Victoria campus with some travel to other Partnership locations as required. 
  • Salary range: The salary range for this role is set at £26,500 - £34,500
  • Contract type: This is a fixed-term contract until end December 2024.


About the role

We're recruiting for a Senior Pension Administrator to join our Pensions team supporting with all aspects of the administration of the Pension Scheme. You will be involved in checking day to day administration work and carrying out complex member cases.

Answering queries from Members, ex Members and relevant stakeholders, you will demonstrate excellent customer focus and outstanding communication skills.

Part of the role will require you to support the Team Leaders in delivering Service Level Agreements and key metrics, so the ability to work well as part of a team is essential.  


What will you be doing?

Providing senior level input to processing day to day administration, you will be highly motivated and proactive in your role, with the ability to work under pressure to meet strict deadlines.

You will make sure that all queries are dealt with promptly, efficiently and in a professional manner, whilst also ensuring compliance with policies and process.

Reviewing casework accurately, you will identify complex cases as required for additional input and review from the Team Leader. 


You also can view a copy of the full job outline - see below:-

External applicants- please view the attached job description

Internal applicants- please use your internal email address to access this internal folder:-


Essential skills you’ll need:- (Please only apply if you have Pensions experience)

  • Relevant pension experience working on both DB or DC pension arrangements
  • Excellent technical knowledge of current pension legislation
  • Excellent numerical skills
  • Excellent attention to detail
  • Excellent communication and interpersonal skills
  • Strong IT skills, including proficiency with Microsoft Excel
  • Ability to work within a fast-paced Administration team 


Desirable skills you could bring:-

  • GCSE Maths and English (or equivalent)
  • Relevant pension qualification from a recognised pension body 


Benefits of the Partnership and the role :

You will enjoy 25% discount at John Lewis and 20% in Waitrose 

The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 


Important Information - Application and Interview Process:

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview. 

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.


John Lewis Partnership

A trusted and cherished brand, John Lewis Partnership (JLP) is the UK’s largest employee-owned business. They have a unique purpose - to provide a rewarding and fulfilling career for its Partners - and puts them at the centre of everything it does.

Partners are treated equally at the John Lewis Partnership and it is this equality that is the driver behind their employee benefits, including equal parenthood leave, hospitality discounts, corporate memberships of key UK organisations and leisure events, as well as learning opportunities.

JLP also has eight Partnership Networks to provide support, community and pride amongst its partners and embraces and celebrates diversity within the Partnership.

The Partnership offers a huge and diverse range of career opportunities, in areas such as retail, customer service, hospitality, and operations and encourages staff to forge their own career path through their time at the company. John Lewis wants its Partners to be the best that they can be and supports Partners to achieve their ambitions.

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