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Airline Customer Care Team Leader Hybrid

South West Recruitment Ltd
28000.00 - 30000.00 GBP Annual
Closing date
29 Feb 2024

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Customer Service & Call Centres
Part Time
Hybrid Working
Contract Type

Our established global client based in Canary Wharf, London is looking to recruit a Customer Care Team Leader for Airline Team.

We are looking for a candidate who is energetic and passionate about customer satisfaction to lead and influence a dynamic team and represent a strong global brand.

As a Customer Care Team Leader you will have an important role in the operations. You will be the heart and soul of the team, driving an efficient and engaging culture with effective and creative support. The team will be responsible for incoming emails, phone calls and chat for a wide range of queries from customers, so the Team manager will need to be organized and passionate to inspire all too over achieve on consumer and client expectations. You will be a key contact for the clients key stakeholders and will be required to present and report on operational delivery on a regular basis.

The ideal candidate will have:

  • At least 3 years experience within a management position
  • MUST have previous Amadeus experience
  • Proven experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
  • An effective team Manager with a "can-do" attitude and the ability to build trust in all Passionate about providing great customer care with a bubbly personality
  • A confident and professional individual
  • Self-motivated, proactive and able to work on your own initiative
  • Managing your own and others workload and time, whilst delivering effective coaching and trainin


GBP28k to GBP30k depending on experience


Working hours are on a rota Monday to Friday 7am to 3pm

Company Benefits:

  • Competitive salary + attractive overtime
  • 20 days paid holiday + additional days based on length of service
  • Suggestion Box Monthly Winner Paid Reward;
  • Cycle To Work Scheme;
  • Full training provided and paid for
  • Great Working Environment
  • Accessible by bus and Tube
  • Home Computing Scheme;
  • Dentist scheme;
  • Bus Travel scheme;
  • Eye test vouchers;
  • Excellent onsite training and induction;
  • Staff room with complementary refreshments;
  • Corporate & client discounts, including hairdressing, gym membership, restaurantsand bars;
  • Weekly dress down days;
  • Involvement with local charities and fundraising days/events;

To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course.

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