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Data Resilience Manager

Lloyds Banking Group
Bristol, United Kingdom
Closing date
6 Mar 2024

Job Details

End Date
Tuesday 05 March 2024

Salary Range
£62,874 - £69,860

We support agile working - click here for more information on agile working options.

Agile Working Options
Hybrid Working, Job Share

Job Description Summary

Job Description

Data Resilience Manager

Lloyds Banking Group

Bristol, Edinburgh, Halifax, Leeds or Manchester - hybrid working two days per week in the office & rest from home

Salary & Benefits:£66,861 to £81,719 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays.

Flexibility Works:We’re extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance!

About us;

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group!

The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon.


The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA.

The Data Resilience team have 3 main objectives:
  • Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow - perhaps first in the industry. Assess level of resilience around those assets. Key part of the assignment is to define/design/test and implement tooling requirements around this.
  • Currently we use spreadsheets and PowerPoint but want to put the correct tools in place and will use ServiceNow integrating other 3rd party solution(s).
  • The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation to go live.

About the Role

As part of the Programme, we are improving and developing the Bank’s Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.

You’ll focus on what is required to make data resilient, how the data flows, where is stored, and how do we make the processes surrounding it resilient.

This role is looking at business services, applications, assets. You’ll need to understand asset classes and have a technical mindset.

The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role.

Key Responsibilities:
  • You’ll look at how data flows from source to destination across the technology landscape and what can be done to ensure there is no data loss, data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services.
  • You’ll support the establishment of controls and assessment frameworks that identify data vulnerabilities across a complex data and technical landscape (e.g., on premise, 3rd party, middleware, databases, 3rd party applications, messaging queues, data feeds, data connections, APIs, batches, and cloud environments).
  • You’ll support the embedding of data assessments engaging a large and diverse stakeholder group including target operating model design, data resilience MI design, data resilience RCSA design, changes to operational resilience, data security, technology, and data policies to embed the standards governing data resilience.
  • You’ll analyse outcomes of data resilience annual assessments and identify vulnerabilities from data perspective across availability, integrity, and security of data.
  • You’ll support creation of data lineage using Ins-Pi and ServiceNow outlining the applications required for each step of the journey, upstream and downstream applications, how data moves in transit or held at rest across the technology landscape.
  • You’ll present findings at senior Governance forums and help drive/shape the execution plan to remediate vulnerabilities next year.

What we're looking for;

We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV;
  • Prior experience working within a role where you have been responsible for identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies.
  • Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys.
  • Technical knowledge of FCA, PRA, EBA guidelines on operational resilience.
  • Experience in managing risks and controls.
  • Desirable (but please apply if you don’t have them!) Exposure to either Ins-pi Designer or Ardoq for drawing data lineage.
  • Experience in batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity and cloud technologies is essential.
  • Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains.

About working for us;

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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